Tamheer Patient Support📣 Job Ad

About the Tamheer - Patient Support Internship

Bupa Arabia is offering an internship opportunity for the Tamheer - Patient Support role, based in Jeddah. This program is designed for individuals with 0-1 years of experience, providing a foundational experience in patient support within the healthcare sector.

Role Overview

The Tamheer - Patient Support intern will be responsible for managing inbound inquiries and providing a high standard of service to ensure customer satisfaction and contribute to Health Care Center performance. The role requires acting as a competent, courteous, and efficient point of contact for both internal and external customers, maintaining a high level of quality in all interactions.

Key Responsibilities

• Handle all inbound cases received through various channels, delivering world-class service.
• Provide accurate information on Bupa Connect Care products and services, including networks, treatments, and paperwork.
• Resolve and record provider/client requests in the CRM system according to established guidelines.
• Maintain proper and accurate records, files, and databases.
• Identify and report recurring problems to facilitate prompt corrective actions.
• Utilize and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.
• Understand and interpret client and provider contracts while interacting with callers.
• Ensure customer satisfaction for both internal and external customers, striving for continuous service improvement.
• Manage and resolve inbound complaints end-to-end in accordance with department policies and procedures.
• Initiate proper escalations to relevant stakeholders.
• Ensure effective recovery for complaints and maintain a high level of satisfaction.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, Health Services, or a related field.
• Experience: 0-1 years.
• Ability to use computers and navigate through software applications.
• Ability to multitask in a fast-paced, changing environment and work well under stress.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent follow-up skills.
• Ability to resolve issues effectively.
• Strong communication skills.
• Previous experience in Customer Service, Sales, or a Call Centre is beneficial.
• Knowledge of the Medical & Insurance field is a significant advantage.

Work Environment

This is an internship position located in Jeddah. The role operates within a dynamic environment that requires adaptability and effective stress management.