Technician Property Systems

About Delta Hotels and Resorts®

Delta Hotels and Resorts® is seeking a Technician Property Systems to join our team in the Makkah region, covering locations such as Jeddah and Makkah. This is a full-time position focused on maintaining and supporting the property's technological infrastructure to ensure smooth operations and guest satisfaction.

Role Overview

The Technician Property Systems is responsible for the maintenance, support, and troubleshooting of all computer software, systems, hardware, and peripheral equipment within the property. This role involves ensuring the functionality of network communications, managing user accounts, and providing essential end-user support while adhering to company policies and procedures and protecting company assets.

Key Responsibilities

• Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware, and peripheral equipment.
• Refer major problems or defective products to vendors or specialized technicians.
• Respond to program error messages by finding and correcting problems or terminating the program.
• Enter commands and activate controls on computer and peripheral equipment.
• Inspect, test, and diagnose computer equipment and systems.
• Maintain an accurate inventory of all technology devices.
• Maintain computer networks, support server system(s), and supporting software.
• Provide network communications support.
• Maintain and upgrade hardware, software, and website technical architecture related to hardware and telecommunication connectivity.
• Perform system backups.
• Provide end-user support.
• Manage user accounts, including set up, removal, and resetting passwords to ensure confidentiality and proper use.
• Install, configure, and modify workstations.
• Modify workstations, including the setup of cables, desktop computers, laptops, docking stations, and printers.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Secure all backup tapes and computer/telephone rooms.
• Educate users regarding procedures for securing Personal Identifiable Information (PII).
• Address guests’ service needs and exchange information with other employees using electronic devices.
• Develop and maintain positive working relationships with others.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Experience

• Education: High school diploma or * equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.
• License or Certification: None specified.

Work Environment and Physical Requirements

This is a full-time position within a dynamic hotel environment. The role requires the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Candidates must be able to work collaboratively and adapt to varying technical support needs.

Application Information

We invite qualified candidates to apply for this position. Join Delta Hotels and Resorts® and contribute to a seamless technological experience for our guests and associates.