Training Coordinator📣 Job Ad
in Calo Inc.
about 1 hour ago
about 1 hour agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Jeddah |
About the Role
Calo Inc. is seeking a dedicated Training Coordinator to join our team in Jeddah, Makkah, Saudi Arabia. Launched in Bahrain in 2019, Calo focuses on making healthy eating accessible, having expanded to seven countries and delivered millions of meals. The company utilizes technology, including an app that offers personalized meal plans developed by chefs, nutritionists, and software engineers. This role is integral to overseeing the organizational training strategy for the operations team, driving improvements in Food Happiness Score (FHS) and Net Promoter Score (NPS) through operational excellence, and assessing the impact of training initiatives. The Training Coordinator will identify training and developmental needs, design programs to foster a strong training culture, and collaborate across departments to enhance team skills, performance, productivity, and quality of work, contributing to the achievement of Key Performance Indicators (KPIs).
This is a full-time position based in Jeddah, Makkah.
Key Responsibilities
- Coordinate the training schedule and calendar with all trainers.
- Liaise with trainers, subject matter experts, and other stakeholders to ensure their availability and alignment with training objectives.
- Collaborate with the Human Resources department to ensure proper onboarding for all team members.
- Maintain and update the onboarding schedule and planned training calendar for all team members.
- Ensure new joiners adhere to the training schedule.
- Update and assist trainers with quiz and survey links, coordinating with the Training Team.
- Attend meetings pertaining to training topics.
- Administer knowledge assessment exams during the probation period or as needed.
- Conduct quarterly knowledge assessments for all team members.
- Conduct or assist in train-the-trainer sessions with stakeholder support.
- Design and prepare training tools, including curriculum, Standard Operating Procedures (SOPs), presentations, and videos.
- Ensure training materials, such as session slides, quizzes, and surveys, are prepared for trainers.
- Prepare training-related documentation, including agendas, handouts, and certificates.
- Manage post-training tasks, including compiling feedback from participants and trainers.
- Update the profile and training progress for each team member in the designated database.
- Coordinate with the Training Manager or stakeholders to ensure alignment with organizational goals and training needs.
- Collaborate with HR to ensure new joiners are correctly encoded in the system.
- Work with Training Managers, the Operations Team, and Cross-Functional Teams on documenting necessary SOPs.
- Serve as a liaison between trainers, trainees, and other stakeholders.
- Identify training needs and gaps within operations and develop targeted training to address deviations or non-conformance.
- Collect feedback from trainees and trainers after each session to evaluate training effectiveness through post-survey evaluations.
- Analyze training data and prepare reports on key metrics, including participant satisfaction, learning outcomes, and the impact of training on employees' skills and KPIs.
- Make recommendations for improvements based on evaluation results.
- Create monthly, quarterly, and yearly training calendars tailored to team members' needs and roles.
- Monitor and update training progress within the implementation plan.
- Regularly review updates for all operational-related SOPs and schedule document audits as needed.
- Control, organize, and store all training databases.
- Record all completed training sessions in the database.
- Coordinate and organize training sessions for kitchen teams, managing logistics, materials, and attendance.
- Assist subject-matter experts (SMEs) and on-floor trainers during basic training sessions when required, without handling highly technical content.
- Support onboarding by preparing schedules, tracking progress, and ensuring new joiners complete all necessary training touchpoints.
- Maintain updated training records, SOP revisions, and refresher training trackers to support compliance and consistency.
- Reinforce alignment with company policies and standards through follow-ups, reminders, and proper documentation, without overlapping with QC, SMEs, or Trainers.
- Support central training strategies, initiatives, and projects relevant to scalable and smart training, including AI and automation.
- Observe day-to-day kitchen workflows to identify training gaps related to skills, compliance, or process understanding.
- Track attendance, training completion, and performance trends for both in-house staff and third-party teams.
- Highlight operational bottlenecks from a training perspective and escalate improvement opportunities to Supervisors, Line Managers, Operations Manager, and Training Manager.
- Coordinate with Operations Leads to improve scheduling and workforce planning, aiming to reduce unnecessary overtime through better training alignment.
Qualifications and Requirements
- A background in the Food / Bulk Cooking Industry with at least 2-3 years of experience.
- Experience in high-volume food production, manufacturing, or a multi-unit hospitality environment.
- Experience with a Central Production Unit (CPU) model is a strong advantage.
- A minimum of 2-3 years of experience as a Training Coordinator or in a similar role.
- The ability to work independently and as part of a team.
Required Skills
- Training Coordination
- Organizational Training Strategy
- Operational Excellence
- Training Impact Assessment
- Training Needs Analysis
- Program Design
- Onboarding
- Knowledge Assessment
- Curriculum Development
- SOP Development
- Presentation Design
- Video Creation
- Feedback Collection
- Data Analysis
- Reporting
- Database Management
- Compliance
- Process Improvement
- Proficiency in Google Docs, Google Sheets, Google Slides, PowerPoint, and Google Forms.
- Familiarity with AI and automation is an advantage.
- Experience with training apps and other training platforms, such as Learning Management Systems (LMS), is a significant advantage.
- Strong Communication skills, both verbal and written in English.
- Attention to detail and accuracy in training materials and resources.
- Adaptability and Flexibility to work in a fast-paced environment and adjust training plans.
- Strong Organizational skills.
- Ability to manage multiple projects and meet deadlines.
- A commitment to continuous learning and improvement.
- A friendly and pleasant personality with the ability to lead with empathy and patience.
Work Location and Type
This is a full-time position based in Jeddah, Makkah, Saudi Arabia.
Requirements
- Requires 2-5 Years experience
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