Workplace Ambassador📣 Job Ad

About the Role

JLL is seeking a Workplace Ambassador to join our team in Jiddah, Makkah, Saudi Arabia. This full-time position is central to providing comprehensive general office and facilities support, acting as a primary contact for various building services, and ensuring a high level of customer satisfaction. The role requires 5-10 years of relevant experience in facilities or workplace coordination.

Role Summary

The Workplace Ambassador serves as the single point of contact for landlord queries and escalations, coordinating the resolution of problems associated with all building services. This includes managing small projects, collaborating with vendors, overseeing workspace resources, and handling interior and exterior furnishings, fixtures, and equipment. The role demands strong customer relationship and communication skills to effectively represent both the client and JLL within the local and regional business and real estate community.

Key Responsibilities

• Administer and monitor general maintenance activities within the facility.
• Coordinate service visits with property management representatives and external vendors.
• Provide hospitality and support for guests, visitors, and employees at the client location.
• Resolve issues related to all building services, including janitorial, conference rooms, workstations, interior and exterior furnishings, fixtures and equipment, printers, and meal/snack services.
• Assist with the coordination and scheduling of maintenance activities to ensure completion within defined Service Level Agreements (SLAs).
• Collaborate with internal departments such as IT and Security.
• Conduct detailed inspections to identify issues and assign resolution tickets.
• Proactively identify operational improvements and manage their implementation.
• Identify and propose cost-saving initiatives on a monthly basis.
• Coordinate special events in support of the client or Corporate Real Estate (CRE) objectives.

Stakeholder and Vendor Management

• Manage Facilities contracts on behalf of the client as the designated managing agent.
• Coordinate discussions with selected vendors and suppliers regarding goal setting, performance criteria, and performance reviews.
• Serve as the single point of contact for all landlord queries and escalations.
• Act as the local point of contact for the client’s IT team.
• Be the local contact with data center providers for HVAC, UPS, and Communications.
• Serve as the local contact for security, including providing print login credentials.
• Develop and maintain strong relationships with both the client and the landlord.
• Ensure client satisfaction with facility management services and play a lead role in monitoring and enhancing customer satisfaction.

Required Qualifications and Experience

• 5-10 years of experience in a relevant facilities or workplace coordination role.
• Demonstrated knowledge of real estate, telecommunications, furniture, accounting, and building systems.
• Strong customer relationship and communication skills.
• A background in hospitality is considered a plus.

Application Information

Candidates who meet the outlined qualifications and experience are encouraged to apply for this full-time position.