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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMadinah
Job Purpose
Supervise wholesale branch operations, including sales team supervision, customer satisfaction, inventory optimization, and meeting sales targets. Foster a positive work environment, ensure compliance with company policies and safety standards, and drive wholesale business success through efficient inventory management.

Key Accountability Areas
  • Sales and Marketing Strategy: Implement sales and marketing strategies to achieve designated sales targets.
  • Market Analysis and Competitor Assessment: Monitor market updates, competitor behavior, and demand trends.
  • Customer Relationship Management: Leverage relationships with customers to build long-term partnerships.
  • Administrative Oversight: Provide close supervision of the company's administrative services.
  • Financial Management: Monitor Days Sales Outstanding (DSO) and collaborate with the sales team to collect receivables as needed.
  • Performance and Business Continuity: Develop a detailed plan to manage customer performance and ensure business continuity.

Role Accountability
  • HR Proficiency: Ability to recruit, recognize and cultivate high performers.
  • Responsibility: Must take full responsibility for his operation as per the job description and the required deliverables.
  • Delivery: Deliver the required results in a timely manner with required quality and cost.

Business Planning and Performance: Able to transform the corporate goals into business plans.

Organizational Development: Develop the organizational structure according to the current requirements.

Business Process Improvements: Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Quality: Quality is considered as alfanar’s prime competitive advantage.

Health, Safety and Environment: Ensure a safe, secure, and legal work environment.

Requirements

  • Requires 2-5 Years experience

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As a Call Center Operations Manager, you will be a strategic leader responsible for overseeing daily operations to ensure high-quality customer service and meeting operational objectives. Your key responsibilities will include:
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Requirements:
  • Bachelor's degree in Business Administration, Information Technology, or a related field.
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breifcase2-5 years

locationMadinah

4 days ago