Customer service representative Jobs in Madinah

Join Our Team as a Call Center Team Leader!
At 2P Perfect Presentation, we pride ourselves on being a leading ICT services and technology solutions provider in Saudi Arabia. Our mission is to deliver exceptional customer service and tailored solutions to meet the diverse needs of our clients. We are seeking a Call Center Team Leader who is passionate about guiding and mentoring a team of customer service representatives to achieve excellence.

Key Responsibilities:

• Supervise and guide a team of customer service representatives, ensuring they meet performance targets and deliver exceptional service to customers.
• Handle complex customer inquiries, complaints, and issues, ensuring efficient and satisfactory resolutions.
• Act as a point of escalation for challenging customer inquiries and complaints.
• Lead and mentor the customer support team, driving them to exceed customer expectations.
• Host team gatherings and training workshops to bridge skill gaps.
• Direct and coach call center employees, promoting a culture of excellence.

Requirements:

• 3+ years of experience in a call center environment.
• Proficient in using call center software and technology.
• Excellent time management and multitasking skills.
• Demonstrated proficiency in generating insightful reports for management.
• Skilled in delivering constructive feedback through performance evaluations.

Join us in our commitment to providing unparalleled value and customer satisfaction at 2P Perfect Presentation!

Join our dynamic team!
We are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations at 2P Perfect Presentation. As a leader in Saudi Arabia's ICT services and technology solutions market, we provide a comprehensive suite of IT services including customer experience solutions.

Key Responsibilities:

• Lead and manage day-to-day operations of the call center, ensuring high levels of customer satisfaction.
• Develop and implement strategies to enhance service quality and operational efficiency.
• Oversee quality assurance services to ensure compliance with standards.
• Prepare performance reports, analyze data, and track progress and productivity metrics.
• Conduct regular training and coaching sessions for team members.
• Collaborate with other departments to align call center objectives with overall business goals.
• Manage a team of call center agents, providing support and guidance.

Qualifications:

• Bachelor’s degree in business administration, Communication, or a related field.
• Minimum of 6 years of experience in managing call center projects.
• Fluent in both Arabic and English with excellent communication skills.
• Experience in quality assurance services and processes.
• Strong analytical skills with proven ability to prepare and present performance reports.
• Ability to motivate and manage a diverse team effectively.