Account Manager📣 Job Ad

About Zoho

Zoho is a globally recognized software company, distinguished by its extensive portfolio of over 55 applications spanning nearly every major business category, including sales, marketing, customer service, and accounting. With more than 130 million users and over 18,000 employees worldwide, Zoho provides comprehensive solutions designed to address complex business challenges. The company has a 29-year history of being private, bootstrapped, and profitable, underscoring its commitment to sustainable and resilient business operations.

The Account Manager Role

Zoho is seeking a dedicated Account Manager to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is central to managing a portfolio of B2B customer accounts throughout their post-sales lifecycle. The role focuses on ensuring customer success, driving product adoption, and fostering long-term relationships to contribute to customer retention and account growth.

Key Responsibilities

• Manage a portfolio of B2B customer accounts throughout the post-sales lifecycle, ensuring customer success and long-term relationship management.
• Drive product adoption by understanding customer business needs, conducting health checks, and recommending appropriate solutions.
• Build and maintain strong relationships with key stakeholders, including business users, IT teams, procurement, and executive sponsors.
• Own customer renewals by proactively identifying risks, reducing churn, and ensuring timely contract renewals.
• Identify upsell and cross-sell opportunities by understanding customer requirements and aligning suitable solutions.
• Conduct customer meetings, Quarterly Business Reviews (QBRs), adoption reviews, and executive business reviews to maximize customer value.
• Collaborate with Sales, Presales, Support, Consulting, Product, Finance, and Legal teams to deliver successful customer outcomes.
• Monitor customer health through product usage, engagement, support trends, and business insights, and proactively address risks.
• Maintain accurate CRM records, account plans, customer interactions, opportunities, renewals, risks, and forecasts.
• Ensure customer satisfaction by delivering proactive account management and supporting business growth initiatives.

Required Qualifications and Experience

• 2–3 years of experience in Customer Success, Account Management, Enterprise Software, SaaS, IT Services, or Solution Sales.
• Proven experience managing B2B customer accounts, including product adoption, renewals, customer retention, and account growth.
• Strong understanding of customer lifecycle management, stakeholder engagement, and relationship management principles.
• Hands-on experience using CRM platforms such as Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics, or similar systems.
• Experience conducting customer business reviews (QBRs), managing escalations, and driving customer success initiatives.
• Fluency in both English and Arabic is mandatory.

Skills and Preferred Attributes

• Strong communication, analytical, problem-solving, and negotiation skills.
• Ability to work effectively with cross-functional teams in a fast-paced, customer-focused environment.
• Experience in SaaS, ERP, CRM, HRMS, or enterprise software solutions is preferred.
• GCC/KSA market experience is considered an added advantage.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires active collaboration with various internal teams to ensure optimal customer outcomes within a dynamic, customer-centric environment.