Agent At Your Service📣 Job Ad

About the Role

Edition is seeking an Agent At Your Service to join our team in Makkah, Saudi Arabia. This full-time position is based in the cities of Jeddah and Makkah, and requires 0-1 years of experience. The role focuses on providing exceptional guest service and support.

Key Responsibilities

The Agent At Your Service will be responsible for a variety of guest-facing tasks, ensuring a smooth and positive experience. Key duties include:

• Responding to, recording, and processing guest requests, questions, and concerns through various communication channels including telephone, email, chat, and mobile devices.
• Operating the telephone switchboard, managing wake-up call requests, and connecting calls to the appropriate extensions.
• Receiving, accurately recording, and relaying messages.
• Logging all guest requests or issues into the computer system, coordinating with relevant departments such as Bellperson or Housekeeping, and following up with guests to ensure satisfactory resolution.
• Providing guests with information about room features, property amenities, and local points of interest.
• Potentially processing room service orders, answering questions regarding menu selections, and recording transactions in the point-of-sale system.
• Assisting guests with accessing internet services and in-room entertainment.

Professional Conduct and Standards

Adherence to company policies and professional standards is essential for this role. Responsibilities include:

• Following all company policies and procedures consistently.
• Maintaining a clean and professional uniform and personal appearance.
• Protecting company assets and maintaining the confidentiality of proprietary information.
• Welcoming and acknowledging all guests in accordance with company standards.
• Anticipating and addressing guests' service needs proactively.
• Providing assistance to individuals with disabilities.
• Expressing genuine appreciation to guests.
• Communicating clearly and professionally with others and answering telephones with appropriate etiquette.
• Developing and maintaining positive working relationships and supporting team goals.
• Complying with quality assurance expectations and standards.
• Visually verifying information in various formats.
• Standing, sitting, or walking for extended periods or entire work shifts.
• Moving, lifting, carrying, pushing, or pulling objects weighing 10 pounds or less without assistance.
• Performing other reasonable job duties as requested by Supervisors.

Qualifications and Experience

The ideal candidate will meet the following requirements:

• High school diploma or *** equivalent.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Work Location and Type

This is a full-time position located in Makkah, Saudi Arabia, with work opportunities available in both Jeddah and Makkah.