AsstDir Sales II

About the Role

Four Points by Sheraton is seeking an Assistant Director of Sales II to join our team in Mecca, Makkah. This full-time role involves assisting in leading the property's segmented sales efforts across various areas such as group, transient, association, and corporate sales. The Assistant Director of Sales II will contribute to implementing sales strategies, achieving revenue goals, and ensuring guest and employee satisfaction.

Key Responsibilities

• Collaborate with sales leadership to understand and effectively implement sales strategies for specific market segments.
• Assist in developing, implementing, and sustaining aggressive solicitation programs to increase business.
• Work with the management team to create and implement a sales plan addressing revenue, customer needs, and market dynamics.
• Support the development and implementation of internal and external promotions.
• Provide leadership to maximize revenue potential, including achieving personal booking goals and recommending goals for team members.
• Participate in sales calls with team members to acquire new business and close deals.
• Execute operational aspects of booked business, such as generating proposals, writing contracts, and managing customer correspondence.

Sales Analysis and Reporting

• Analyze market information using sales systems and implement strategies to achieve property financial goals for rooms and catering.
• Assist Revenue Management in completing accurate six-period projections.
• Review sales and catering guest satisfaction results to identify areas for improvement.

Customer Service and Relationship Management

• Demonstrate leadership in guest hospitality and customer service, setting a positive example for guest relations.
• Interact with guests to gather feedback on product quality and service levels, including during pre- and post-convention meetings.
• Empower employees to deliver excellent customer service and provide feedback on service behaviors.
• Ensure a customer recognition program is active within the Sales department.
• Execute and support the company’s Customer Service Standards and property’s Brand Standards.
• Understand customer needs and recommend appropriate features and services to build relationships and loyalty.
• Develop and manage relationships with key internal and external stakeholders.
• Collaborate with off-property sales channels to ensure property needs are met and sales efforts are complementary.

Qualifications and Experience

• A minimum of 2-5 years of experience in sales, preferably within the hospitality sector.
• Demonstrated ability to achieve personal booking goals and contribute to team revenue objectives.
• Experience in developing and executing sales strategies for segmented markets.
• Strong understanding of customer service principles and relationship building.

Work Environment

This is a full-time position based in Makkah, where the Assistant Director of Sales II will work within a dynamic sales team, contributing to the overall success of Four Points by Sheraton.