AsstMgr Front Office I📣 Job Ad

Assistant Front Office Manager at Courtyard by Marriott

Courtyard by Marriott is seeking an Assistant Manager - Front Office I to join our team in a full-time capacity. This role involves supporting the Front Office Manager in administering daily front office functions and supervising staff across various operational areas.

Role Overview and Objectives

The Assistant Manager - Front Office plays a crucial role in overseeing functions such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. This position directs and collaborates with managers and employees to ensure efficient check-in and check-out processes, maintain high levels of guest and employee satisfaction, and contribute to the maximized financial performance of the department.

Leadership and Team Management

• Lead, influence, and encourage front office team members, fostering mutual trust, respect, and cooperation.
• Supervise and manage employees, overseeing all day-to-day operations and ensuring employee recognition across shifts.
• Advocate for sound financial and business decision-making, demonstrating honesty and integrity.
• Establish and maintain open, collaborative relationships with employees.
• Provide guidance, feedback, and individual coaching to improve service performance and empower employees.
• Understand employee positions to perform duties in their absence when required.

Operational Oversight and Guest Experience

• Manage daily operations to ensure quality, standards, and customer expectations are consistently met.
• Develop specific goals and plans to prioritize, organize, and accomplish work efficiently.
• Handle guest complaints, settle disputes, and resolve grievances and conflicts effectively.
• Collaborate with the Front Office Manager on continuous departmental service improvement initiatives.
• Participate in the development and implementation of corrective action plans based on guest feedback and satisfaction results.
• Interact regularly with guests to obtain feedback on product quality, service levels, and overall satisfaction.
• Implement the customer recognition/service program and ensure compliance with all Front Office policies, standards, and procedures.
• Monitor adherence to credit policies and procedures to reduce bad debts and rebates.
• Function as the Front Office Manager in their absence, communicating critical information to staff.

Qualifications and Experience

• High school diploma or GED combined with 2 years of experience in guest services, front desk, or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

About Courtyard by Marriott

At Courtyard by Marriott, we are dedicated to better serving the needs of travelers. We seek individuals who are passionate about providing an exceptional guest experience, thrive in a collaborative team environment, and are committed to continuous improvement while enjoying their work.