AV Manager📣 Job Ad

About Makkah Clock Royal Tower, A Fairmont Hotel

Makkah Clock Royal Tower, A Fairmont Hotel, is an 86-story property located only steps away from the Masjid Al Haraam and the Holy Ka’aba in Makkah. As a focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, the hotel offers authentic hospitality across 1650 rooms. We are seeking an AV Manager to join our team in a full-time capacity.

Role Overview

Reporting directly to the IT Manager, the AV Manager will oversee all audio-visual operations and technical management within the hotel. This role is crucial for ensuring the seamless execution of AV services for various events and maintaining the integrity of all related systems and infrastructure.

Core Responsibilities

• Oversee the setup, operation, maintenance, and optimization of all audio-visual systems, including sound, lighting, LED screens, projectors, video conferencing systems, control systems, IPTV, digital signage, and entertainment technologies.
• Ensure all AV equipment is maintained in excellent working condition through preventive maintenance programs and regular inspections.
• Plan and manage AV requirements for conferences, meetings, entertainment shows, special events, and VIP functions.
• Provide technical leadership and support during events, ensuring smooth execution and immediate resolution of technical issues.
• Manage stage setups, sound checks, lighting programming, wireless microphone systems, DMX addressing, and artist technical requirements.
• Support hotel renovations, upgrades, and new projects involving AV systems and entertainment technologies.
• Evaluate emerging technologies and recommend system enhancements to improve efficiency, reliability, and guest experience.
• Manage AV-related capital expenditure projects from planning through implementation.
• Ensure proper documentation of AV systems, configurations, inventories, and maintenance records.

Leadership and Financial Oversight

• Lead, train, coach, and develop the AV team, including supervisors and technicians.
• Prepare staffing schedules and allocate resources according to business and event requirements.
• Conduct performance evaluations and identify development opportunities for team members.
• Foster a culture of teamwork, accountability, innovation, and service excellence within the department.
• Develop and manage the department’s annual operating and capital budgets.
• Monitor departmental expenses and ensure cost-effective utilization of resources.
• Source, evaluate, negotiate, and manage contracts with AV suppliers, contractors, and service providers.
• Ensure timely procurement of equipment, spare parts, and technical services.

Guest Experience and Compliance

• Work closely with Entertainment, Events, Sales, Banqueting, Operations, and IT teams to deliver exceptional AV experiences.
• Support the successful delivery of guest events, conferences, performances, and corporate functions.
• Ensure AV services consistently meet guest expectations and brand standards.
• Ensure compliance with hotel policies, Operational Standards Manual, ISO Integrated Management Systems, and all applicable health and safety regulations.
• Implement safe working practices for the operation, installation, and maintenance of AV equipment.
• Conduct regular risk assessments and ensure corrective actions are implemented.

Candidate Requirements

• Minimum of 2 years of experience in an Engineering Department, preferably within a luxury property.
• Strong interpersonal and problem-solving abilities.
• Highly organized with strong planning skills.
• Goal and results-oriented.
• Demonstrated analytical skills and strength as a developer and leader of others.
• International experience is considered an asset.
• Energetic, enthusiastic, self-motivated, and a charismatic team player.