Business Travel Specialist

About the Role

ITL World™ is seeking a Business Travel Specialist to join their team in Jeddah or Makkah. This full-time role involves managing domestic and international travel inquiries for clients, ensuring adherence to service-level agreements and operational procedures. The specialist will focus on delivering high-quality customer service and optimizing revenue through efficient travel solutions.

Key Responsibilities

• Manage domestic and international travel inquiries in line with service-level agreements and standard operating procedures.
• Assess client needs, recommending efficient and alternative travel options, including lowest available fares, booking classes, and travel products.
• Offer all relevant add-on services such as airport services, transfers, car hire, and visas.
• Provide clients with necessary travel guidelines, service amendment, and cancellation policies.
• Create and update corporate traveler profiles for key client personnel.
• Ensure strict adherence to transaction reporting processes to facilitate timely invoicing.
• Maintain data accuracy in service delivery and transaction reporting.
• Prioritize tasks and follow best practices to manage duty hours efficiently and support team members during peak workloads.
• Manage booking queues and take necessary actions to clear them.
• Stay informed about airline circulars and trade updates to leverage promotional fares and avoid penalties.

Customer Service and Revenue Optimization

• Maintain high standards of professionalism and sales services for individual and corporate clients.
• Collaborate with the Client Relationship team to address feedback and ensure client satisfaction and business retention.
• Resolve transactional issues promptly to prevent client escalations and report incidents to Subject-matter Experts.
• Identify and utilize all fare research opportunities, maximizing contracted rates, airline deals, discounts, and agent commissions.
• Follow sales instructions aligned with organizational revenue targets and strive to achieve individual quarterly revenue goals.

Required Qualifications and Experience

Candidates should possess 5-10 years of experience in a travel agency setting, specifically in roles such as Senior Travel Consultant or Corporate Travel Specialist. The following educational and professional backgrounds are considered:

1. A Bachelor’s degree in Travel & Tourism Management, IATA certification, and over 3 years of work experience as a Senior Travel Consultant or similar role.
2. IATA certification and over 5 years of work experience as a Senior Travel Consultant, Corporate Travel Specialist, or similar role.
3. Over 8 years of work experience in a travel agency as a Senior Travel Consultant or Corporate Travel Specialist.

Work Environment

This is a full-time position based in either Jeddah or Makkah, Saudi Arabia, within a dynamic travel industry setting. The role requires a detail-oriented professional capable of managing multiple client inquiries and contributing to departmental revenue objectives.