Clerk Reservations

About the Role

Marriott International is seeking a Clerk-Reservations to join their team in Makkah. This full-time position is responsible for managing all reservation-related tasks, ensuring guest needs are met efficiently and professionally. The role involves direct interaction with guests and adherence to established company standards and procedures.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify room type and rate availability.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.
• Follow proper escalation procedures for guest concerns.
• Maintain confidentiality of proprietary information and protect company assets, as well as the privacy and security of guests and coworkers.
• Welcome and acknowledge guests according to company standards, anticipate service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate using clear and professional language and answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support team goals, and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Execute other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• Education: High school diploma or * equivalent.
• Experience: 0-1 years of related work experience. No supervisory experience is required.