Clerk Reservations📣 Job Ad

About the Role

Le Méridien Hotels & Resorts is seeking a dedicated Clerk Reservations to join our full-time team in Makkah. This entry-level position is crucial for managing guest reservations efficiently and ensuring a seamless booking experience, contributing to the overall guest satisfaction and operational success of the hotel.

Key Responsibilities: Reservations Management

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify the availability of room types and rates accurately.
• Explain guarantee, special rate, and cancellation policies clearly to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue opportunities.
• Input and access data within the reservation system efficiently.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting the correct code and rate into the system.

Guest Relations and Operational Standards

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs proactively.
• Assist individuals with disabilities as required.
• Thank guests with genuine appreciation for their business.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Follow proper escalation procedures when addressing guest concerns.

Professional Conduct and Team Collaboration

• Adhere to all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets and guest/coworker privacy and security.
• Develop and maintain positive working relationships with colleagues.
• Support the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience is required for this role (0-1 years).
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None.

Physical Demands and General Duties

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.