Client Advisor Luxury Watches Jewelry and Fashion📣 Job Ad

About Trafalgar Luxury Group

Trafalgar Luxury Group is seeking a dedicated Client Advisor Luxury Watches Jewelry and Fashion to join its retail team. This full-time position is based in the Makkah region, specifically serving customers in Jeddah and Makkah.

The Role of a Client Advisor

As a Client Advisor, you will be an integral member of the retail team, focused on delivering exceptional customer service and contributing to the overall success of the store. The primary objective of this role is to assist customers, drive sales, and ensure a positive shopping experience for all patrons. The position requires 2-5 years of relevant experience in a client-facing retail environment.

Key Responsibilities

• Provide comprehensive product information and guidance to customers in the stores.
• Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
• Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
• Build and maintain a customer database, including follow-up with VIP customers.
• Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
• Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
• Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
• Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
• Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
• Participate in ongoing training and development programs to enhance product knowledge and sales skills.
• Manage after-sales service processes.

Candidate Profile and Requirements

• Strong interpersonal skills with a customer-centric mindset.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Proficiency in basic mathematical calculations.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Possess a positive attitude, be self-motivated, and function effectively as a team player.

Work Environment and Location

This is a full-time position within the dynamic retail environment of Trafalgar Luxury Group. The role requires working across our stores located in Jeddah and Makkah, within the Makkah region.

Application Information

Candidates who meet the specified qualifications and requirements are encouraged to apply for this Client Advisor position.