Collections Manager📣 Job Ad

Collections Manager Role at Finecure

Finecure is seeking a highly skilled Collections Manager to join its team in Jeddah, Makkah. This is a full-time, on-site position designed for a professional with 5-10 years of experience in collections management. The role is central to leading and optimizing collections operations across assigned portfolios, ensuring efficient recovery while upholding customer relationships.

About Finecure

Finecure Collection Solutions Company is a Saudi receivables management firm focused on redefining recovery beyond traditional debt collection. Guided by the principle “We Don’t Just Collect.. We Cure,” Finecure supports a diverse client base including banks, fintechs, BNPL providers, telecom operators, finance companies, and insurers in managing overdue portfolios. The company employs a governed, technology-enabled, and customer-centric model, integrating disciplined recovery practices, portfolio analytics, AI-driven decisioning, and structured governance to protect customer relationships and improve portfolio health. Finecure operates as an integrated enterprise, aligning recovery, growth, technology, operational excellence, and compliance to deliver sustainable, transparent, and measurable outcomes for its clients.

Key Responsibilities

• Lead and optimize collections operations across assigned portfolios.
• Oversee daily collection activities, including setting strategies, allocating accounts, and monitoring performance.
• Ensure strict adherence to regulatory and internal company policies.
• Analyze portfolio trends and utilize data and analytics to refine recovery tactics.
• Collaborate with technology, operations, and compliance teams to enhance collection workflows and tools.
• Coach and mentor collection staff, fostering a high-performance and customer-centric approach.
• Resolve escalated customer cases, balancing recovery targets with relationship protection.
• Contribute to continuous process improvement, reporting, and governance to support sustainable portfolio health.

Required Qualifications and Experience

• A minimum of 5 to 10 years of experience in collections management or a related field.
• Proven ability to lead and optimize collections operations, including strategy development and performance monitoring.
• Strong analytical skills for portfolio trend analysis and data-driven decision making.
• Experience in coaching, mentoring, and developing collection staff.
• Demonstrated ability to ensure compliance with regulatory and internal policies.

Work Environment and Location

This is an on-site position based in Jeddah, Saudi Arabia. The successful candidate will operate within a fast-paced environment, requiring effective collaboration with cross-functional teams to enhance collection workflows and achieve measurable outcomes.

Application Information

Interested candidates are invited to apply. Salary for this position will be discussed directly with qualified applicants during the interview process.