Credit & Collection Officer📣 Job Ad

About the Role

Trane Technologies is seeking a Credit & Collection Officer to manage an Accounts Receivable portfolio for its operations in the Middle East & Africa. This full-time, on-site position, based in Jeddah or Makkah, Saudi Arabia, is crucial for minimizing credit risk and maximizing cash performance. The role requires 2-5 years of experience and involves direct engagement with customers and internal teams to ensure efficient financial operations.

Key Responsibilities

The Credit & Collection Officer will be responsible for a range of activities to manage the Accounts Receivable portfolio effectively. This includes:

• Conducting credit investigations and assessments, and managing credit holds and order releases.
• Following up on collections, managing escalations, and resolving customer queries and disputes.
• Arranging customer visits and liaising with collection agencies and legal counsel when necessary.
• Collaborating with commercial, finance, and reporting teams to ensure smooth operations.
• Ensuring compliance with corporate and local credit policies and other regulatory requirements.
• Managing Trade Finance activities, including validating payment instruments like Letters of Credit and Promissory Notes, monitoring discrepancies, and preparing specific Trade Finance reporting.
• Optimizing collection protocols, including sending statements of account, following up on payment promises, and issuing dunning letters.
• Ensuring accurate application of funds to customer accounts and minimizing unapplied cash.
• Preparing regular and ad-hoc reports for credit and financial functions.
• Supporting the Credit Centre of Excellence for major credit reviews as required.

Qualifications and Experience

Candidates for this role should possess the following qualifications:

• A University Degree in Business, Finance, Accounting, or a similar field.
• A minimum of 3 years of experience in Credit & Collection or a comparable role.
• A solid understanding of commercial credit and collection practices, along with knowledge of financial analysis.
• Hands-on experience in credit and collection, preferably within a manufacturing, contracting, or construction industry background, with strong reconciliation skills.
• Experience working with Letters of Credit and Promissory Notes.
• A good accounting background and financial knowledge to support account reconciliation.
• Proficiency in Microsoft Excel and Outlook, with good ERP knowledge.
• Saudi National is a mandatory requirement for this position.

Required Skills

Successful candidates will demonstrate strong capabilities in the following areas:

• Excellent communication skills, both verbal and written.
• Effective negotiation skills, with the ability to articulate and confidently address customer concerns.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively within a team.

Work Environment and Location

This is a full-time, on-site position requiring 5 days of work per week. The role is based in either Jeddah or Makkah, Saudi Arabia, and will manage the Accounts Receivable portfolio for Trane Technologies operations across the Middle East & Africa. The work involves direct interaction with customers and internal departments.