Customer Service Officer📣 Job Ad

About the Role

SGS, a global leader in Testing, Inspection, and Certification, is seeking a detail-oriented and analytical Trainee to join its geochemistry laboratory in Jeddah. This entry-level internship offers an opportunity to develop expertise in Geochemistry within the Mineral Business, working under the guidance of experienced professionals. Comprehensive on-the-job training and mentorship will be provided.

Key Responsibilities

• Undergo full training in the Sample Preparation Section.
• Receive comprehensive training in the Wet Chemistry Section.
• Complete training in the Fire Assay Section.
• Assist the laboratory team in executing quality assurance procedures and protocols.
• Utilize Standard Operating Procedures (SOPs) and equipment under supervision to perform measurements and assessments.
• Communicate laboratory results and any concerns to the quality assurance team.
• Adhere to all established inspection procedures and safety protocols.

Qualifications and Requirements

• Strong attention to detail and the ability to identify discrepancies or deviations.
• Excellent organizational and record-keeping skills.
• An analytical mindset with the ability to interpret specifications and standards.
• Ability to follow detailed procedures and work instructions accurately.
• Basic technical aptitude and comfort with inspection tools and equipment.
• Clear written and verbal communication skills.
• Ability to work both independently and as part of a team.
• A strong willingness to learn and develop expertise in quality assurance processes.
• Preferred: Previous experience in quality control, manufacturing, or inspection environments.
• Preferred: Familiarity with quality assurance documentation systems or software.
• Preferred: Basic knowledge of quality standards and inspection methodologies.
• Preferred: A good level of English language proficiency.

Required Skills

• Sample Preparation
• Wet Chemistry
• Fire Assay
• Quality Assurance Procedures
• Standard Operating Procedures (SOPs)
• Inspection Procedures
• Safety Protocols
• Attention to Detail
• Organizational Skills
• Record-Keeping Skills
• Analytical Mindset
• Ability to Follow Detailed Procedures
• Technical Aptitude
• Communication Skills
• Teamwork
• Willingness to Learn

Work Environment and Location

This is an internship position based in Jeddah, Makkah, Saudi Arabia. The role operates within SGS's extensive network of laboratories, contributing to the company's commitment to quality, compliance, and sustainability.

About the Role

Egis, a global leader in architecture, consulting, construction engineering, and mobility services, is seeking a highly experienced GIS Engineer to join its team in Jeddah, Makkah, Saudi Arabia. This role is integral to supporting spatial data management, mapping, and geospatial analysis across Egis's diverse project portfolio within the region. The GIS Engineer will play a crucial part in integrating advanced GIS technologies into heritage-sensitive urban planning and project execution, ensuring accurate geospatial information is leveraged for effective asset management, design validation, utilities coordination, and comprehensive stakeholder reporting. Egis is committed to delivering complex development projects that stimulate economic growth and enhance quality of life, all while upholding principles of sustainable development. The GIS Engineer will collaborate closely with planning, engineering, and construction teams to uphold these standards and contribute to the successful delivery of projects within this dynamic market.

Key Responsibilities

• Develop, maintain, and update GIS databases to support ongoing and future project phases.
• Generate detailed and high-quality maps to visualize project information, asset locations, and infrastructure networks.
• Support site planning, infrastructure layout, and utility coordination through the application of spatial data overlays and analysis.
• Perform geospatial analysis to inform design decisions, heritage impact assessments, and construction logistics.
• Coordinate with design and engineering teams to ensure geospatial data aligns seamlessly with architectural and civil layouts.
• Provide essential GIS input for stakeholder presentations, permit documentation, and progress reporting.
• Collaborate with relevant authorities, including JHD, to ensure spatial data compliance with heritage preservation zones and regulatory boundaries.
• Assist in the integration of GIS layers into Project Management Information Systems (PMIS) and Electronic Document Management Systems (EDMS) for centralized information management.
• Conduct field data collection using GPS and drone-based surveys as required.
• Maintain metadata standards and ensure data accuracy, consistency, and effective version control.
• Support spatial analysis for the identification of risks, environmental constraints, and urban zoning considerations.
• Provide training and technical support on GIS tools and methodologies to project staff and consultants.
• Prepare comprehensive documentation for GIS workflows, procedures, and data handover upon project completion.

Qualifications and Requirements

• A Bachelor's Degree in Geographic Information Systems (GIS), Geomatics Engineering, Survey Engineering, or a closely related field is mandatory.
• A Master's Degree in GIS, Remote Sensing, or a related spatial discipline is preferred.
• A minimum of 8 to 12 years of professional experience in a GIS engineering or geospatial technical role.
• Experience on land development, cadastral, 3D digital twin, survey, or urban planning projects within Saudi Arabia is preferred.
• Prior exposure to Project Management Consultancy (PMC) roles or contractor deliverable review functions is advantageous.
• Experience working within historic urban areas with complex boundary and survey conditions is considered an advantage.

Required Skills

• Proficiency in Spatial Data Management, Mapping, and Geospatial Analysis.
• Expertise in GIS Databases, Asset Management, and Design Validation.
• Strong capabilities in Utilities Coordination and Stakeholder Reporting.
• Skilled in Site Planning, Infrastructure Layout, and Heritage Impact Assessments.
• Experience with Construction Logistics, Permit Documentation, and Progress Reporting.
• Knowledge of Spatial Data Compliance, PMIS Integration, and EDMS Integration.
• Competence in Field Data Collection using GPS and Drone-based Surveys.
• Adherence to Metadata Standards, ensuring Data Accuracy, Data Consistency, and Version Control.
• Ability to support Risk Identification, Environmental Constraints analysis, and Urban Zoning studies.
• Experience in providing GIS Training and Technical Support.
• Familiarity with GIS Workflows, Procedures, and Data Handover processes.
• Excellent Communication and Teamwork skills.
• Strong Problem-solving abilities.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves close collaboration with planning, engineering, and construction teams, requiring strong teamwork and communication skills to contribute to the successful delivery of complex development projects in a dynamic market.

About the Role

Alsulaiman Group, a prominent investment entity since 1983, is seeking a Customer Engagement and Loyalty Leader to join their team in Jeddah, Makkah, Saudi Arabia. The Group, guided by visionary leadership, has built a portfolio of nine companies focused on addressing market needs and enhancing customer experiences. This role is central to developing and implementing strategies that strengthen customer relationships, improve retention, and foster sustainable business growth across the Group's diverse brands.

The Customer Engagement & Loyalty Leader will oversee the complete lifecycle of loyalty programs. This involves utilizing customer insights, data, and digital solutions to create personalized and seamless experiences. The primary objective is to boost customer engagement, maximize customer lifetime value, encourage repeat business, and achieve measurable improvements in both customer satisfaction and commercial performance.

Key Responsibilities

• Develop and lead the comprehensive Customer Engagement and Loyalty strategy, ensuring alignment with corporate objectives, customer retention goals, and commercial priorities.
• Design, implement, and refine loyalty program frameworks, including membership structures, tiering models, earn-and-burn mechanics, rewards, benefits, and engagement journeys tailored to each brand's customer lifecycle strategy.
• Manage the end-to-end delivery and governance of loyalty programs, covering program setup, operational execution, campaign deployment, partner integration, performance monitoring, and ongoing optimization.
• Oversee the loyalty and customer engagement budget, ensuring effective resource allocation, ROI monitoring, and the development of business cases for new initiatives, enhancements, and technology investments.
• Lead the selection, implementation, and management of loyalty, CRM, CDP, and customer engagement platforms, ensuring optimal vendor performance, contractual compliance, system effectiveness, and scalability.
• Drive initiatives for customer acquisition, onboarding, activation, retention, and reactivation to expand the loyalty member base and increase customer engagement across all brands and channels.
• Develop and execute omnichannel customer engagement strategies across email, SMS, push notifications, WhatsApp, in-app, web, and emerging channels, ensuring consistent, relevant, and personalized customer experiences while adhering to data privacy regulations and communication preferences.
• Leverage customer data, analytics, and segmentation to design personalized customer journeys and targeted campaigns that enhance engagement, loyalty, customer experience, and commercial performance.
• Establish a culture of experimentation and continuous improvement through testing and optimization frameworks, including A/B and multivariate testing, to enhance campaign effectiveness, customer engagement, and conversion rates.
• Define, monitor, and report on key loyalty and engagement performance indicators, such as member growth, active member rate, retention, Customer Lifetime Value (CLTV), redemption rate, recency, frequency, ROI, campaign performance, and customer engagement metrics.
• Deliver actionable insights, strategic recommendations, and regular performance reviews to senior leadership and key stakeholders, translating customer and program data into business opportunities and improvement initiatives.
• Collaborate closely with Marketing, Commercial, Digital, E-commerce, Customer Service, Finance, Data & Analytics, and Technology teams to ensure seamless execution of loyalty and customer engagement initiatives across the Group.
• Build, lead, and develop a high-performing Customer Engagement and Loyalty team by setting clear objectives, managing performance, strengthening capabilities, and fostering a customer-centric and data-driven culture.
• Establish governance frameworks, operating standards, policies, and best practices to ensure consistency, compliance, and operational excellence across all loyalty and customer engagement activities, brands, and markets.
• Stay informed about industry trends, emerging technologies, customer engagement innovations, and loyalty best practices, proactively identifying opportunities to enhance the Group's customer value proposition and competitive advantage.

Qualifications and Requirements

• Bachelor's degree in Marketing, Business Administration, IT, Computer Science, Data Analytics, or a related field. An MBA is preferred.
• A minimum of 4 to 6 years of experience in Customer Loyalty, CRM, Customer Engagement, Retention Marketing, or related fields, with a demonstrated ability to balance strategic planning and hands-on execution.
• Proven success in designing, launching, and managing end-to-end loyalty programs that deliver measurable improvements in customer acquisition, retention, engagement, and revenue growth.
• Strong hands-on experience with CRM, Customer Data Platform (CDP), marketing automation, and loyalty management solutions, including campaign configuration, audience segmentation, journey orchestration, and performance analysis.
• Demonstrated experience in planning, developing, and executing omnichannel customer engagement campaigns across email, SMS, push notifications, WhatsApp, web, and mobile applications.
• Experience managing loyalty and marketing technology vendors, including solution evaluation, RFP processes, implementation, onboarding, contract management, and performance governance.
• Solid understanding of customer lifecycle management, loyalty economics, earn-and-burn models, customer segmentation, personalization strategies, and data-driven marketing practices.
• Experience working with platform integrations, customer data ecosystems, APIs, and data flows, with the ability to collaborate effectively with Technology, Data, and Product teams.
• A good understanding of the GCC retail, e-commerce, and loyalty landscape, including customer behavior trends, market dynamics, and applicable data privacy and communication regulations.
• Fluency in both Arabic and English (written and spoken) is required.

Required Skills

• Customer Loyalty
• CRM
• Customer Engagement
• Retention Marketing
• Strategy Development
• Program Execution
• Performance Optimization
• Customer Insights
• Data Analysis
• Digital Solutions
• Customer Lifetime Value (CLTV)
• Omnichannel Marketing
• Personalization
• A/B Testing
• Multivariate Testing
• Performance Reporting
• Team Leadership
• Budget Management
• Vendor Management
• Customer Data Platform (CDP)
• Marketing Automation
• Journey Orchestration
• Customer Lifecycle Management
• Loyalty Economics
• Data Privacy Regulations
• GCC Retail Landscape
• E-commerce

Work Environment

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role involves working within the Alsulaiman Group, a dynamic investment force with a diverse portfolio of companies.