Hostess📣 Job Ad

About the Role

Hilton Riyadh Hotel & Residences is seeking a dedicated Hostess to join its team in Makkah. This full-time position is integral to delivering memorable guest experiences and embodying the warmth of hospitality within our hotel environment.

Role Purpose

As a Hostess, you will be responsible for serving guests in a friendly, timely, and efficient manner. Your primary objective is to ensure an excellent Guest and Member experience, which includes possessing extensive knowledge of all menu offerings to assist guests effectively.

Key Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure comprehensive knowledge of the menu and all products.
• Follow correct reporting procedures if faced with issues.
• Practice Hilton Grooming standards, including uniform dress code, cleanliness, and personal hygiene.
• Assist callers courteously and promptly, taking legible and accurate messages, and passing them to the appropriate person without delay.
• Maintain a good knowledge of the restaurant's seating arrangements.
• Comply with hotel security, fire regulations, and all health and safety legislation.

Candidate Profile

Successful candidates for this role will demonstrate qualities aligned with Hilton's core values, which define what it takes to succeed and guide the attributes sought in every team member. These include:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, recognizing its lasting impact.

Benefits and Team Member Support

Hilton invests in the wellbeing of its Team Members, supporting them through various life moments with a range of benefits and perks, including:

• Travel perks through the Go Hilton travel program, offering deeply discounted room rates at world-class hotels.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Crisis concierge service, providing a single, compassionate point of contact for practical support and emotional care during times of loss.
• Mental health resources available through the Care for All hub, with free counseling and support for eligible Team Members in many countries via the Employee Assistance Program (EAP).

Application

Join our team at Hilton Riyadh Hotel & Residences and contribute to creating memorable experiences for our guests in Makkah.