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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah

About the Marketing Executive Role

Delta Hotels and Resorts, part of the Marriott International portfolio, is seeking a Marketing Executive to join their team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to contribute to brand awareness and revenue generation within the hospitality sector. Delta Hotels focuses on providing a seamless travel experience through purposeful service and attention to detail.

Role Purpose and Contribution

This role is essential for promoting the Delta Hotels brand image both internally and externally. The Marketing Executive will utilize sales techniques to maximize revenue while nurturing existing guest loyalty. The position involves identifying opportunities to upsell services and enhancements to enrich the guest experience and event outcomes. A key aspect of the role includes encouraging potential clients to purchase or schedule preview package sales and tours, ensuring they meet eligibility requirements before booking.

Key Responsibilities

  • Promote awareness of the brand image internally and externally.
  • Utilize sales techniques to maximize revenue while maintaining existing guest loyalty.
  • Recognize opportunities to upsell customers and sell enhancements to create a better guest or event experience.
  • Encourage guests or callers to purchase or schedule preview package sales/tours.
  • Explain details and requirements related to attending a sales presentation to potential owners.
  • Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott Vacation Club property.
  • Determine and provide complimentaries to guests as gifts for their patronage, such as rewards points or show tickets.
  • Answer guest questions about property facilities and services.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Follow all company policies and procedures.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Support the team to reach common goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or GED equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No specific licenses or certifications are required.

Required Skills

  • Proficiency in sales techniques and revenue maximization strategies.
  • Ability to foster and maintain guest loyalty.
  • Skilled in up-selling and identifying opportunities for service enhancements.
  • Experience in explaining sales presentations and package details.
  • Strong customer service orientation.
  • Excellent communication skills, both verbal and written.
  • Demonstrated professionalism in conduct and appearance.
  • Effective teamwork and collaboration abilities.

Work Location and Type

This is a full-time, non-management position located at 3243 Al Salam Street, Jeddah, Saudi Arabia, 23613. The role is based in Jeddah, Makkah, and is not remote.


Requirements

  • No experience required

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