Mechanical Engineer📣 Job Ad

About the Role

The First Group Hospitality is seeking a Reservations Agent, specifically a Saudi National, to join their team in Jeddah, Makkah, Saudi Arabia. This role is essential for managing guest reservation inquiries, processing bookings, and delivering customer service to optimize room revenue and ensure guest satisfaction. As a primary point of contact for potential guests, the Reservations Agent will accurately record all reservations while promoting the resort's facilities, services, and special offers. The First Group Hospitality is a Dubai-headquartered hospitality management company with extensive experience in hotel operations, asset management, and F&B strategy, known for its tailored solutions to enhance efficiency and revenue.

This position is based in Jeddah, within the Silver Sands Beach community. The Reservations Agent will play a key role in upholding the service standards at this location.

Key Responsibilities

• Handle incoming reservation requests via phone, email, the resort's website, and online travel agents (OTAs).
• Process room reservations accurately and efficiently within the Property Management System (PMS).
• Provide guests with comprehensive information regarding room types, rates, packages, resort facilities, and local attractions.
• Upsell room categories, packages, dining experiences, and resort activities to maximize revenue.
• Monitor room availability and suggest suitable alternatives when requested accommodations are unavailable.
• Maintain precise guest profiles and reservation records.
• Process reservation modifications, cancellations, and special guest requests in accordance with resort policies.
• Collaborate with Front Office, Housekeeping, Sales, and other relevant departments to meet guest requirements.
• Respond promptly and professionally to all guest inquiries and address complaints.
• Ensure strict adherence to resort reservation procedures and rate policies.
• Assist in the preparation of reservation reports and occupancy forecasts.
• Stay updated on current promotions, seasonal packages, and resort offerings.

Qualifications and Requirements

• Previous experience in reservations, front office operations, customer service, or the hospitality industry is preferred.
• Familiarity with hotel reservation systems and Property Management Systems (PMS) such as Opera, Fidelio, or similar platforms is advantageous.
• Excellent verbal and written communication skills are essential.
• Strong customer service and sales skills are required.
• Ability to perform effectively under pressure and manage multiple tasks simultaneously.
• Good organizational skills and attention to detail are necessary.
• Proficiency in Microsoft Office applications is expected.
• Flexibility to work various shifts, including weekends and public holidays, is required.

Required Skills

• Reservations
• Front Office Operations
• Customer Service
• Hospitality Management
• Hotel Reservation Systems
• Property Management Systems (PMS)
• Opera
• Fidelio
• Verbal and Written Communication
• Sales Skills
• Organizational Skills
• Attention to Detail
• Microsoft Office Applications

Work Environment and Details

This full-time position is located in Jeddah, Makkah, Saudi Arabia. The role requires a Saudi National. Experience of 0-1 year in a relevant field is preferred.

About the Role

Qureos is seeking a Senior Learning & Development Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time, on-site position is responsible for driving employee growth and performance, with a strategic focus on sales enablement. The role requires leveraging HR expertise and an understanding of the sales cycle to design and implement learning initiatives that enhance employee performance, particularly in relation to ERP systems and SaaS solutions. This position is key to building and scaling the Learning & Development function, identifying skill gaps, and fostering a culture of continuous development aligned with Qureos' business objectives.

Key Responsibilities

• Conduct comprehensive training needs analyses across all departments to identify skill gaps and development opportunities.
• Design and deliver impactful training programs, encompassing technical, behavioral, and sales-focused content.
• Develop and implement structured onboarding journeys for new hires, with a focus on equipping the Sales team for success.
• Provide dedicated support for Sales team development throughout the entire sales cycle to enhance effectiveness and drive revenue growth.
• Lead and manage learning and development initiatives, ensuring alignment with organizational goals.
• Contribute to the continuous improvement and scaling of the L&D function within Qureos.

Qualifications and Requirements

• A Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3 to 5 years of progressive experience in Learning & Development or Talent Development roles.
• Demonstrated proficiency in utilizing Human Resources Information Systems (HRIS).
• Previous experience with SaaS or ERP systems is essential.
• Strong exposure to core HR practices and a proven track record in employee development initiatives.

Required Skills

• HRIS (Human Resources Information System)
• SaaS Solutions
• ERP Systems
• HR Practices
• Employee Development
• Sales Enablement
• Training Program Design
• Training Delivery
• Onboarding Processes
• Sales Cycle Understanding

Additional Information

This is a full-time, on-site position located in Jeddah, Makkah, Saudi Arabia. The required experience for this role is 2-5 years. Preferred certifications include Certified in Training of Trainers (ToT).

About the Training Manager Role

Le Méridien Hotels & Resorts in Mecca, Saudi Arabia, is seeking a Training Manager to implement strategic training and development initiatives that align with company values and philosophy. This role is integral to achieving business objectives by enhancing employee and organizational development. The Training Manager will collaborate with the property leadership team to identify and address needs in product knowledge, company philosophy, customer service, and leadership skills.

Key Responsibilities

• Drive company values and philosophy, ensuring all training and development activities are strategically linked to the organization’s mission and vision.
• Collaborate with the property leadership team to identify and address employee and organizational development needs.
• Ensure effective training is in place to enable the achievement of desired business results.
• Conduct needs assessments to identify specific training requirements.
• Design and develop comprehensive training programs covering topics such as product knowledge, company philosophy, customer service, and leadership skills.
• Facilitate the delivery of both custom and corporate training programs.
• Measure the effectiveness of training programs to ensure a return on investment.
• Promote and inform employees about all available training programs.
• Exemplify excellent customer service and create a positive atmosphere for guest relations through leadership in guest hospitality.
• Help employees identify specific behaviors that will contribute to service excellence.
• Ensure employees receive ongoing training to understand guest expectations and can demonstrate guest satisfaction skills through effective training methods.
• Meet with the training cadre on a regular basis to support training efforts.
• Observe service behaviors of employees and provide constructive feedback to individuals and/or managers.
• Monitor enrollment and attendance at training classes.
• Meet regularly with participants to assess progress and address any concerns.
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Review comment cards, guest satisfaction results, and other data to identify areas for improvement.
• Measure the transfer of learning from training courses to operational application.
• Ensure adult learning principles are incorporated into all training programs.
• Identify performance gaps and work with managers to develop and implement appropriate training to improve performance.
• Make necessary adjustments to training methodology and/or conduct re-training as appropriate.
• Align current training and development programs to effectively impact key business indicators.
• Establish clear guidelines so employees understand expectations and parameters.
• Develop specific training initiatives to improve service performance.
• Drive brand values and philosophy in all training and development activities.
• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Participate in the development of the Training budget as required.
• Manage the training budget in alignment with Human Resources and property financial goals.
• Manage department controllable expenses to achieve or exceed budgeted goals.
• Utilize P-card if appropriate to control and monitor departmental expenditures.

Qualifications and Requirements

• A 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, coupled with 2 years of experience in human resources or a related professional area, and be a certified trainer.
• OR A 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, be a certified trainer, with no prior work experience required.

Required Skills

• Training
• Leadership
• Customer Service
• Product Knowledge
• Needs Assessment
• Training Program Design
• Training Delivery
• Return on Investment (ROI) Measurement

Work Environment and Details

This is a full-time, management-level position based in Mecca, Makkah, Saudi Arabia. Le Méridien Hotels & Resorts is an equal opportunity employer that values diverse backgrounds and is inspired by the era of glamorous travel, celebrating culture through a European spirit. The brand seeks curious and creative individuals who appreciate connecting with guests and creating memorable experiences.