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About the Training Manager Role

Le Méridien Hotels & Resorts in Mecca, Saudi Arabia, is seeking a Training Manager to implement strategic training and development initiatives that align with company values and philosophy. This role is integral to achieving business objectives by enhancing employee and organizational development. The Training Manager will collaborate with the property leadership team to identify and address needs in product knowledge, company philosophy, customer service, and leadership skills.

Key Responsibilities

• Drive company values and philosophy, ensuring all training and development activities are strategically linked to the organization’s mission and vision.
• Collaborate with the property leadership team to identify and address employee and organizational development needs.
• Ensure effective training is in place to enable the achievement of desired business results.
• Conduct needs assessments to identify specific training requirements.
• Design and develop comprehensive training programs covering topics such as product knowledge, company philosophy, customer service, and leadership skills.
• Facilitate the delivery of both custom and corporate training programs.
• Measure the effectiveness of training programs to ensure a return on investment.
• Promote and inform employees about all available training programs.
• Exemplify excellent customer service and create a positive atmosphere for guest relations through leadership in guest hospitality.
• Help employees identify specific behaviors that will contribute to service excellence.
• Ensure employees receive ongoing training to understand guest expectations and can demonstrate guest satisfaction skills through effective training methods.
• Meet with the training cadre on a regular basis to support training efforts.
• Observe service behaviors of employees and provide constructive feedback to individuals and/or managers.
• Monitor enrollment and attendance at training classes.
• Meet regularly with participants to assess progress and address any concerns.
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Review comment cards, guest satisfaction results, and other data to identify areas for improvement.
• Measure the transfer of learning from training courses to operational application.
• Ensure adult learning principles are incorporated into all training programs.
• Identify performance gaps and work with managers to develop and implement appropriate training to improve performance.
• Make necessary adjustments to training methodology and/or conduct re-training as appropriate.
• Align current training and development programs to effectively impact key business indicators.
• Establish clear guidelines so employees understand expectations and parameters.
• Develop specific training initiatives to improve service performance.
• Drive brand values and philosophy in all training and development activities.
• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Participate in the development of the Training budget as required.
• Manage the training budget in alignment with Human Resources and property financial goals.
• Manage department controllable expenses to achieve or exceed budgeted goals.
• Utilize P-card if appropriate to control and monitor departmental expenditures.

Qualifications and Requirements

• A 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, coupled with 2 years of experience in human resources or a related professional area, and be a certified trainer.
• OR A 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, be a certified trainer, with no prior work experience required.

Required Skills

• Training
• Leadership
• Customer Service
• Product Knowledge
• Needs Assessment
• Training Program Design
• Training Delivery
• Return on Investment (ROI) Measurement

Work Environment and Details

This is a full-time, management-level position based in Mecca, Makkah, Saudi Arabia. Le Méridien Hotels & Resorts is an equal opportunity employer that values diverse backgrounds and is inspired by the era of glamorous travel, celebrating culture through a European spirit. The brand seeks curious and creative individuals who appreciate connecting with guests and creating memorable experiences.