Reservations Agent - KSA National📣 Job Ad

About the Role

PROVEN is seeking a Software Operator to join their team in Jeddah, Makkah, Saudi Arabia. This full-time position is responsible for supporting the operation, monitoring, and maintenance of software applications and systems. The role is crucial for ensuring the reliability, operational efficiency, and user satisfaction of critical software infrastructure within a leading technology solutions company.

Key Responsibilities

• Monitor the performance of software applications and ongoing operational processes to ensure optimal functionality.
• Execute routine system checks and perform essential operational activities according to established procedures.
• Identify, troubleshoot, and escalate software-related issues to the appropriate technical teams when necessary.
• Maintain accurate operational records and comprehensive documentation for all system activities.
• Provide support for software deployment activities and participate in ongoing maintenance efforts.
• Collaborate effectively with cross-functional technical teams to resolve incidents and enhance overall system performance.
• Ensure strict adherence to all defined operational procedures and service level standards.
• Offer user support and assistance to resolve queries and ensure a positive user experience.

Qualifications and Experience

• Bachelor's degree in Information Systems Engineering, Computer Science, or a closely related field.
• A minimum of 3 years of professional experience specifically in software operations.
• Demonstrated experience in supporting enterprise-level software applications.
• Familiarity with software monitoring tools and standard operational procedures.

Required Skills

• Proficiency in troubleshooting and problem-solving complex software issues.
• A good understanding of software systems architecture and application support principles.
• Ability to work collaboratively and effectively within a team environment.
• Strong communication skills, both written and verbal.
• Excellent organizational skills with a keen attention to detail.
• A strong commitment to achieving service excellence in all tasks.

Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of experience in software operations. This opportunity is open to Saudi Nationals Only.

About the Role

Elaf Group is seeking a Hotel Manager to oversee operations for its properties in Jeddah and Makkah, Saudi Arabia. This role is responsible for ensuring guest satisfaction, driving financial performance, and leading a team. The Hotel Manager will maintain service standards, maximize revenue, and achieve profitability targets in alignment with Elaf Group's commitment to excellence. The position requires a strategic leader with a comprehensive understanding of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Engineering, with a focus on operational efficiency, financial stewardship, and fostering a positive work environment.

Key Responsibilities

• Oversee daily hotel operations to ensure seamless service delivery across all departments.
• Ensure adherence to brand standards, company policies, and local regulations.
• Monitor and manage performance of Front Office, Housekeeping, Engineering, Security, and Food & Beverage operations.
• Conduct property inspections to maintain high standards of cleanliness, maintenance, and safety.
• Manage guest issues and ensure prompt resolution of complaints.
• Achieve budgeted revenue, Gross Operating Profit (GOP), and profitability targets.
• Monitor financial performance against objectives on a daily, weekly, and monthly basis.
• Implement cost control measures for departmental expenses and labor costs.
• Review Profit & Loss (P&L) statements and implement corrective actions.
• Maintain accurate forecasting and budgeting processes.
• Collaborate with Revenue Management and Sales teams to maximize occupancy, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR).
• Stay informed on market trends, competitor activities, and pricing strategies.
• Support local sales initiatives and participate in business development.
• Drive direct bookings and implement guest retention programs.
• Maintain high guest satisfaction scores across online review platforms.
• Implement service recovery procedures to address guest concerns.
• Monitor guest feedback and implement initiatives for service improvement.
• Foster a culture of hospitality excellence and guest-centricity.
• Lead, coach, and develop department heads and hotel team members.
• Conduct performance reviews and facilitate training programs.
• Ensure appropriate staffing levels and implement succession planning.
• Promote employee engagement and a positive workplace culture.
• Enforce company policies and implement disciplinary procedures.
• Ensure compliance with Ministry of Tourism regulations and licensing requirements.
• Maintain and review safety, security, and emergency procedures.
• Ensure compliance with Civil Defense, health, and labor regulations.
• Lead emergency response and crisis management activities.
• Protect and maintain the hotel's physical assets.
• Develop and execute preventive maintenance plans.
• Identify and recommend capital expenditure requirements for property improvements.
• Ensure the hotel consistently operates in excellent condition.
• Prepare and submit operational, financial, and commercial reports.
• Conduct monthly business reviews and action planning.
• Monitor key performance indicators (KPIs) and implement improvement initiatives.

Qualifications and Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• A minimum of 5 years of progressive hotel management experience, preferably as a Hotel Manager or Operations Manager.
• Proven experience with Property Management Systems (PMS), specifically Opera.

Required Skills

• Exceptional leadership and people management skills, with the ability to build, develop, and motivate high-performing teams.
• Comprehensive understanding of hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, and Guest Services.
• Strong strategic thinking capabilities with robust commercial and business acumen.
• Expertise in financial management, including budgeting, forecasting, cost control, and profit optimization.
• Proficiency in revenue management strategies to drive occupancy, ADR, RevPAR, and overall hotel performance.
• A strong commitment to guest experience management, service excellence, and reputation enhancement.
• Effective stakeholder management skills, including interactions with owners, corporate office, brand representatives, guests, and external partners.
• Excellent problem-solving and decision-making abilities in a fast-paced operational environment.
• Demonstrated project management and execution capabilities for operational improvements and hotel initiatives.
• Strong communication, negotiation, and conflict resolution skills.
• Ability to lead change, drive accountability, and foster continuous improvement.
• Sound understanding of regulatory compliance, health & safety protocols, and risk management within the hospitality industry.
• Fluent in English; proficiency in Arabic is considered an advantage.

Work Environment and Details

This is a full-time position with Elaf Group, located in Jeddah and Makkah, Saudi Arabia. The role requires 5-10 years of experience. The working schedule is 5 days per week, 8 hours per day, with 2 days off per week. The application deadline for this position is 01 July 2026.

About the Role

Four Points by Sheraton in Makkah is seeking a dedicated and detail-oriented Housekeeper-Public Area to join their team. This full-time, non-management position is essential for maintaining the pristine condition of the hotel's public spaces, ensuring a welcoming and comfortable environment for guests and associates. As part of the Four Points by Sheraton brand, you will contribute to a service that emphasizes uncomplicated hospitality, allowing guests to relax and experience local charm.

This role is suitable for individuals who are committed to cleanliness, possess good customer service skills, and thrive in a supportive team environment. You will play a key role in upholding the high standards of hospitality expected at Four Points by Sheraton, contributing to the overall guest experience and the hotel's operational efficiency.

Key Responsibilities

• Clean and maintain public and employee restrooms and showers to high hygiene standards.
• Ensure all glass surfaces in public and employee areas are kept clean and streak-free.
• Clean and maintain floor surfaces in public or employee spaces using designated chemicals, supplies, and equipment.
• Dust all assigned surfaces thoroughly to remove dust and debris.
• Empty trash containers, ashtrays, and ash urns in public areas, disposing of waste in the proper containers.
• Inspect furniture for any tears, rips, or stains, and promptly report any damages to the appropriate department.
• Clean and maintain lighting fixtures to ensure they are in good working order and aesthetically pleasing.
• Post caution signs as necessary to limit traffic in areas undergoing cleaning or maintenance.
• Contact other departments directly to report and arrange for urgent repairs.
• Respond promptly and courteously to all requests from guests and other departments.
• Identify and report any preventative or other maintenance issues observed in public areas or guest rooms.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries immediately.
• Complete all required safety training and certifications.
• Properly store all flammable materials in designated areas.
• Ensure uniform and personal appearance are always clean and professional.
• Maintain the confidentiality of proprietary hotel information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, demonstrating a proactive approach to service.
• Assist individuals with disabilities, ensuring their needs are met with care and respect.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Support team members to reach common goals and contribute to a collaborative work environment.
• Ensure adherence to quality expectations and standards in all tasks performed.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance.
• Move, lift, carry, and place objects weighing in excess of 55 pounds with assistance.
• Push and pull work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines to identify any defects.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces safely.
• Move up and down a ladder as required for cleaning or maintenance tasks.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• No high school diploma or *** equivalent is required.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Cleaning
• Customer Service
• Communication
• Teamwork

Work Environment and Location

This is a full-time, non-management position located at Four Points by Sheraton, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, 21955. The role is not remote.

Marriott International is committed to being an equal opportunity employer, fostering an environment where all unique backgrounds are valued and celebrated. The company actively supports non-discrimination on any protected basis, including disability and veteran status.