Reservations Agent - KSA National📣 Job Ad

About the Role

The First Group Hospitality is seeking a Reservations Agent, specifically a Saudi National, to join their team in Jeddah, Makkah, Saudi Arabia. This role is essential for managing guest reservation inquiries, processing bookings, and delivering customer service to optimize room revenue and ensure guest satisfaction. As a primary point of contact for potential guests, the Reservations Agent will accurately record all reservations while promoting the resort's facilities, services, and special offers. The First Group Hospitality is a Dubai-headquartered hospitality management company with extensive experience in hotel operations, asset management, and F&B strategy, known for its tailored solutions to enhance efficiency and revenue.

This position is based in Jeddah, within the Silver Sands Beach community. The Reservations Agent will play a key role in upholding the service standards at this location.

Key Responsibilities

• Handle incoming reservation requests via phone, email, the resort's website, and online travel agents (OTAs).
• Process room reservations accurately and efficiently within the Property Management System (PMS).
• Provide guests with comprehensive information regarding room types, rates, packages, resort facilities, and local attractions.
• Upsell room categories, packages, dining experiences, and resort activities to maximize revenue.
• Monitor room availability and suggest suitable alternatives when requested accommodations are unavailable.
• Maintain precise guest profiles and reservation records.
• Process reservation modifications, cancellations, and special guest requests in accordance with resort policies.
• Collaborate with Front Office, Housekeeping, Sales, and other relevant departments to meet guest requirements.
• Respond promptly and professionally to all guest inquiries and address complaints.
• Ensure strict adherence to resort reservation procedures and rate policies.
• Assist in the preparation of reservation reports and occupancy forecasts.
• Stay updated on current promotions, seasonal packages, and resort offerings.

Qualifications and Requirements

• Previous experience in reservations, front office operations, customer service, or the hospitality industry is preferred.
• Familiarity with hotel reservation systems and Property Management Systems (PMS) such as Opera, Fidelio, or similar platforms is advantageous.
• Excellent verbal and written communication skills are essential.
• Strong customer service and sales skills are required.
• Ability to perform effectively under pressure and manage multiple tasks simultaneously.
• Good organizational skills and attention to detail are necessary.
• Proficiency in Microsoft Office applications is expected.
• Flexibility to work various shifts, including weekends and public holidays, is required.

Required Skills

• Reservations
• Front Office Operations
• Customer Service
• Hospitality Management
• Hotel Reservation Systems
• Property Management Systems (PMS)
• Opera
• Fidelio
• Verbal and Written Communication
• Sales Skills
• Organizational Skills
• Attention to Detail
• Microsoft Office Applications

Work Environment and Details

This full-time position is located in Jeddah, Makkah, Saudi Arabia. The role requires a Saudi National. Experience of 0-1 year in a relevant field is preferred.