Restaurant Manager

About the Role

GRG is seeking an experienced Restaurant Manager to oversee operations at a premium full-service dining establishment in Makkah, Saudi Arabia. This full-time role requires a hands-on leader with strong expertise in fine dining to manage a large team and ensure consistent, high-quality guest experiences.

Key Responsibilities

• Manage the restaurant's daily operations from opening to closing, ensuring consistent service standards.
• Lead a large team of 30+ employees, including supervisors, captains, waiters, hosts, and runners.
• Motivate, train, coach, and manage a multicultural team.
• Oversee restaurant sales, labor cost, food cost, wastage, inventory, productivity, and operational KPIs.
• Handle VIP guests, customer complaints, and challenging situations professionally.
• Manage staff scheduling, attendance, manpower planning, performance, and training.
• Drive sales while maintaining service and quality standards.
• Ensure adherence to SOPs, guest experience, service quality, hygiene, cleanliness, and food safety standards.

Qualifications and Experience

• Minimum of 4–5 years of proven experience as a Restaurant Manager in fine dining, full-service dining, or premium dining restaurants.
• Mandatory experience in a table-service restaurant environment with high service and dining etiquette standards.
• Demonstrated experience managing a large team of 30+ employees.
• Strong knowledge of fine dining and premium restaurant service standards, including table setting, dining etiquette, sequence of service, order taking, and food and beverage presentation.
• Proven ability to manage daily restaurant operations and maintain consistent service standards.
• Experience managing restaurant sales, labor cost, food cost, wastage, inventory, productivity, and operational KPIs.
• Strong background in handling VIP guests, customer complaints, and challenging situations.

Required Skills

• Strong leadership and people-management skills, with the ability to motivate, train, and coach a multicultural team.
• Excellent communication and problem-solving skills.
• Strong commercial awareness to drive sales while maintaining service and quality standards.
• Ability to work under pressure in a high-volume, fast-paced restaurant environment, especially during peak periods.
• Proficiency in managing staff scheduling, attendance, manpower planning, performance, and training.

Preferred Qualifications

• Previous experience in Saudi Arabia or the GCC region.
• Experience with well-established international or premium restaurant brands.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, requiring a dedicated professional to manage a dynamic and diverse team within a premium dining setting.