Software Operator📣 Job Ad

About the Role

PROVEN is seeking a Software Operator to join their team in Jeddah, Makkah, Saudi Arabia. This full-time position is responsible for supporting the operation, monitoring, and maintenance of software applications and systems. The role is crucial for ensuring the reliability, operational efficiency, and user satisfaction of critical software infrastructure within a leading technology solutions company.

Key Responsibilities

• Monitor the performance of software applications and ongoing operational processes to ensure optimal functionality.
• Execute routine system checks and perform essential operational activities according to established procedures.
• Identify, troubleshoot, and escalate software-related issues to the appropriate technical teams when necessary.
• Maintain accurate operational records and comprehensive documentation for all system activities.
• Provide support for software deployment activities and participate in ongoing maintenance efforts.
• Collaborate effectively with cross-functional technical teams to resolve incidents and enhance overall system performance.
• Ensure strict adherence to all defined operational procedures and service level standards.
• Offer user support and assistance to resolve queries and ensure a positive user experience.

Qualifications and Experience

• Bachelor's degree in Information Systems Engineering, Computer Science, or a closely related field.
• A minimum of 3 years of professional experience specifically in software operations.
• Demonstrated experience in supporting enterprise-level software applications.
• Familiarity with software monitoring tools and standard operational procedures.

Required Skills

• Proficiency in troubleshooting and problem-solving complex software issues.
• A good understanding of software systems architecture and application support principles.
• Ability to work collaboratively and effectively within a team environment.
• Strong communication skills, both written and verbal.
• Excellent organizational skills with a keen attention to detail.
• A strong commitment to achieving service excellence in all tasks.

Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of experience in software operations. This opportunity is open to Saudi Nationals Only.