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About the Role

Elaf Group is seeking a Hotel Manager to oversee operations for its properties in Jeddah and Makkah, Saudi Arabia. This role is responsible for ensuring guest satisfaction, driving financial performance, and leading a team. The Hotel Manager will maintain service standards, maximize revenue, and achieve profitability targets in alignment with Elaf Group's commitment to excellence. The position requires a strategic leader with a comprehensive understanding of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Engineering, with a focus on operational efficiency, financial stewardship, and fostering a positive work environment.

Key Responsibilities

• Oversee daily hotel operations to ensure seamless service delivery across all departments.
• Ensure adherence to brand standards, company policies, and local regulations.
• Monitor and manage performance of Front Office, Housekeeping, Engineering, Security, and Food & Beverage operations.
• Conduct property inspections to maintain high standards of cleanliness, maintenance, and safety.
• Manage guest issues and ensure prompt resolution of complaints.
• Achieve budgeted revenue, Gross Operating Profit (GOP), and profitability targets.
• Monitor financial performance against objectives on a daily, weekly, and monthly basis.
• Implement cost control measures for departmental expenses and labor costs.
• Review Profit & Loss (P&L) statements and implement corrective actions.
• Maintain accurate forecasting and budgeting processes.
• Collaborate with Revenue Management and Sales teams to maximize occupancy, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR).
• Stay informed on market trends, competitor activities, and pricing strategies.
• Support local sales initiatives and participate in business development.
• Drive direct bookings and implement guest retention programs.
• Maintain high guest satisfaction scores across online review platforms.
• Implement service recovery procedures to address guest concerns.
• Monitor guest feedback and implement initiatives for service improvement.
• Foster a culture of hospitality excellence and guest-centricity.
• Lead, coach, and develop department heads and hotel team members.
• Conduct performance reviews and facilitate training programs.
• Ensure appropriate staffing levels and implement succession planning.
• Promote employee engagement and a positive workplace culture.
• Enforce company policies and implement disciplinary procedures.
• Ensure compliance with Ministry of Tourism regulations and licensing requirements.
• Maintain and review safety, security, and emergency procedures.
• Ensure compliance with Civil Defense, health, and labor regulations.
• Lead emergency response and crisis management activities.
• Protect and maintain the hotel's physical assets.
• Develop and execute preventive maintenance plans.
• Identify and recommend capital expenditure requirements for property improvements.
• Ensure the hotel consistently operates in excellent condition.
• Prepare and submit operational, financial, and commercial reports.
• Conduct monthly business reviews and action planning.
• Monitor key performance indicators (KPIs) and implement improvement initiatives.

Qualifications and Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• A minimum of 5 years of progressive hotel management experience, preferably as a Hotel Manager or Operations Manager.
• Proven experience with Property Management Systems (PMS), specifically Opera.

Required Skills

• Exceptional leadership and people management skills, with the ability to build, develop, and motivate high-performing teams.
• Comprehensive understanding of hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, and Guest Services.
• Strong strategic thinking capabilities with robust commercial and business acumen.
• Expertise in financial management, including budgeting, forecasting, cost control, and profit optimization.
• Proficiency in revenue management strategies to drive occupancy, ADR, RevPAR, and overall hotel performance.
• A strong commitment to guest experience management, service excellence, and reputation enhancement.
• Effective stakeholder management skills, including interactions with owners, corporate office, brand representatives, guests, and external partners.
• Excellent problem-solving and decision-making abilities in a fast-paced operational environment.
• Demonstrated project management and execution capabilities for operational improvements and hotel initiatives.
• Strong communication, negotiation, and conflict resolution skills.
• Ability to lead change, drive accountability, and foster continuous improvement.
• Sound understanding of regulatory compliance, health & safety protocols, and risk management within the hospitality industry.
• Fluent in English; proficiency in Arabic is considered an advantage.

Work Environment and Details

This is a full-time position with Elaf Group, located in Jeddah and Makkah, Saudi Arabia. The role requires 5-10 years of experience. The working schedule is 5 days per week, 8 hours per day, with 2 days off per week. The application deadline for this position is 01 July 2026.

About the Role

Four Points by Sheraton in Makkah is seeking a dedicated and detail-oriented Housekeeper-Public Area to join their team. This full-time, non-management position is essential for maintaining the pristine condition of the hotel's public spaces, ensuring a welcoming and comfortable environment for guests and associates. As part of the Four Points by Sheraton brand, you will contribute to a service that emphasizes uncomplicated hospitality, allowing guests to relax and experience local charm.

This role is suitable for individuals who are committed to cleanliness, possess good customer service skills, and thrive in a supportive team environment. You will play a key role in upholding the high standards of hospitality expected at Four Points by Sheraton, contributing to the overall guest experience and the hotel's operational efficiency.

Key Responsibilities

• Clean and maintain public and employee restrooms and showers to high hygiene standards.
• Ensure all glass surfaces in public and employee areas are kept clean and streak-free.
• Clean and maintain floor surfaces in public or employee spaces using designated chemicals, supplies, and equipment.
• Dust all assigned surfaces thoroughly to remove dust and debris.
• Empty trash containers, ashtrays, and ash urns in public areas, disposing of waste in the proper containers.
• Inspect furniture for any tears, rips, or stains, and promptly report any damages to the appropriate department.
• Clean and maintain lighting fixtures to ensure they are in good working order and aesthetically pleasing.
• Post caution signs as necessary to limit traffic in areas undergoing cleaning or maintenance.
• Contact other departments directly to report and arrange for urgent repairs.
• Respond promptly and courteously to all requests from guests and other departments.
• Identify and report any preventative or other maintenance issues observed in public areas or guest rooms.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries immediately.
• Complete all required safety training and certifications.
• Properly store all flammable materials in designated areas.
• Ensure uniform and personal appearance are always clean and professional.
• Maintain the confidentiality of proprietary hotel information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, demonstrating a proactive approach to service.
• Assist individuals with disabilities, ensuring their needs are met with care and respect.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Support team members to reach common goals and contribute to a collaborative work environment.
• Ensure adherence to quality expectations and standards in all tasks performed.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance.
• Move, lift, carry, and place objects weighing in excess of 55 pounds with assistance.
• Push and pull work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines to identify any defects.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces safely.
• Move up and down a ladder as required for cleaning or maintenance tasks.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• No high school diploma or *** equivalent is required.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Cleaning
• Customer Service
• Communication
• Teamwork

Work Environment and Location

This is a full-time, non-management position located at Four Points by Sheraton, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, 21955. The role is not remote.

Marriott International is committed to being an equal opportunity employer, fostering an environment where all unique backgrounds are valued and celebrated. The company actively supports non-discrimination on any protected basis, including disability and veteran status.

About the Role

Nadia is seeking a Competency Management Manager to join its team in Jeddah, Makkah, Saudi Arabia. This role reports to the Executive Director and involves close collaboration with the Safety and Human Resources Departments, as well as the corresponding departments of partner subcontractors. The primary objective is to establish a unified framework for competency management and to coordinate and monitor the performance of competency assessments across all involved entities. This position is essential for ensuring personnel meet required competence standards, contributing to project success and safety.

Key Responsibilities

• Establish a comprehensive framework and develop a Competency Management System (CMS) for application across the team.
• Coordinate with Safety and Human Resources Departments, and those of partner subcontractors, to monitor the effective application of the CMS.
• Provide strategic advice on the Competency Management Cycle, Training Plans, and Succession Planning.
• Participate in programmed competency audits to ensure compliance with regulations and standards.
• Elaborate detailed reports on compliance with the Competency Management Plan and establish early warning indicators for potential issues.
• Actively participate in Safety Management and Human Resource Committees when competency management is an agenda item.
• Contribute expertise to accident investigations where human behavior is a direct cause.
• Provide specialized expertise regarding Human Factors training and its ongoing monitoring.
• Ensure alignment of all competencies with relevant industry standards and best practices.
• Deliver reports and analyses on competency trends and workforce readiness.
• Develop and implement a Risk-Based Training Need Analysis process.
• Lead and manage competency assessments, audits, and benchmarking exercises.
• Integrate competency models into existing performance management and talent development processes.
• Develop and implement effective competency-based development programs.
• Assess current workforce capabilities and identify critical skill gaps.
• Identify and define critical roles requiring specific competency focus.

Qualifications and Requirements

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a closely related field.
• Fluency in the English language is essential.
• A Master's degree or a recognized HR certification (such as CIPD or SHRM) is a significant advantage.
• 5 to 10+ years of progressive experience in Human Resources, Talent Management, or Learning & Development roles.
• Proven track record in the development and successful implementation of competency frameworks.

Required Skills

• Proficiency in Human Resources Information Systems (HRIS), Learning Management Systems (LMS), and Competency Management Systems (CMS).
• Strong analytical thinking and problem-solving capabilities.
• Demonstrated ability in strategic planning and effective execution of initiatives.
• Excellent communication and facilitation skills, with the ability to engage diverse audiences.
• Proven ability to influence stakeholders and effectively manage relationships at all levels.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of relevant experience.