Tamheer Onboarding Engagement📣 Job Ad

About the Tamheer Onboarding Engagement Role

Bupa Arabia is seeking a Tamheer Onboarding Engagement professional to join our team in Jeddah or Makkah. This full-time role is central to building and maintaining strong relationships with our customers, focusing on promoting health programs, enhancing customer experience, and driving business growth through effective engagement. The position involves bridging the gap between the company and its customers, ensuring their needs are met, and that our services remain valuable and relevant.

Core Responsibilities

• Promote health programs and drive customer engagement to increase loyalty and business growth.
• Ensure customer needs are addressed and that company products and services remain valuable.
• Collaborate with various teams to ensure a seamless customer journey from outreach to onboarding.
• Monitor engagement performance and collect feedback to continuously improve customer satisfaction.

Outreach and Customer Engagement Activities

• Assist the customer engagement team in proactively reaching out to new customers to introduce company offerings.
• Ensure effective contact and enrollment of all eligible members into defined programs.
• Understand specific customer needs, goals, and pain points.
• Develop strategic objectives for promoting new services to appropriate segments using the right channels and formats.

Client Education and Onboarding Coordination

• Build strategic goals and content to highlight how service features address client pain points and improve operations.
• Develop informative digital channels that explain the key features and benefits of company services.
• Develop and oversee an efficient, comprehensive onboarding process tailored to customer requirements.
• Collaborate with cross-functional teams, including RCM, Medical, and technical teams, to ensure a seamless onboarding experience.
• Communicate the onboarding plan and timeline clearly to new customers.

Performance Monitoring and Feedback Collection

• Track and analyze the performance and inputs of the customer engagement team.
• Report on the results of engaged customers.
• Identify and implement strategies to enhance customer engagement and satisfaction.
• Gather feedback from the customer engagement team regarding individuals' awareness and perception of teleconsultation services.
• Maintain accurate records of client interactions, feedback received, and campaign details.

Candidate Profile

The ideal candidate will have 0-1 years of experience in a related field, demonstrating a foundational understanding of customer relationship management and engagement strategies. This full-time position requires a proactive approach to customer interaction and a commitment to improving customer satisfaction and loyalty within the Makkah region.