Customer Services Specialist📣 Job Ad

Join Al Rajhi Bank as a Branch Manager!
Al Rajhi Bank, a leading Islamic bank, is seeking an experienced and dedicated Branch Manager to drive our branch's success. You will be responsible for implementing banking strategies, managing staff, and enhancing customer satisfaction throughout the branch.

Key Responsibilities:

• Execute the bank's strategy through short and long-term planning and division of tasks amongst team members.
• Oversee the formulation of programs and plans aimed at developing the branch in alignment with approved tasks.
• Monitor branch performance using productivity metrics.
• Prepare local sales plans and set sales targets for each product or service for employees.
• Regularly manage and meet with branch employees to discuss workflow, new programs, and set individual employee goals.
• Conduct monthly follow-ups to ensure tasks are completed satisfactorily and recognize employee efforts.
• Track sales opportunities and ensure proper implementation of requests.
• Participate in budget formulation in coordination with branch management.
• Direct daily operations and monitor customer account documentation and cash handling procedures.
• Supervise tellers by ensuring proper information is collected from client requests.
• Assist employees in overcoming challenges with branch applications and recommend necessary training.
• Oversee customer service staff to ensure quality service and the proper presentation of offers.
• Review required training and identify employee weaknesses to enhance skill sets.
• Improve service levels and minimize errors through regular reviews and adjustments in service delivery.
• Address customer complaints and rectify recurring issues to maintain the bank's reputation.

Qualifications and Skills:

• Diploma or higher in Business Administration, Economics, or Accounting.
• 5-8 years of experience in branch operations.

Join Al Rajhi Bank as a Sales Consultant!
Are you looking for an opportunity to showcase your sales skills in a prestigious bank? Al Rajhi Bank, one of the largest Islamic banks in the world, is seeking a dedicated Sales Consultant to join our team across all regions in Saudi Arabia.

Key Responsibilities:
• Promote and sell bank products and services to clients with the highest level of professionalism.
• Process customer orders for bank products and ensure proper entry into the system.
• Welcome clients upon arrival at the branch and assist them in completing necessary documentation.
• Guide clients in executing transactions through ATM machines or other electronic channels.
• Respond promptly to client inquiries and resolve issues as per operational guidelines.
• Distribute ATM cards and cheque books, ensuring compliance with bank policies.
• Implement customer service standards to meet branch performance targets collaboratively across teams (sales, service, compliance, etc.).

Qualifications:
• Diploma or higher degree in Business Administration, Economics, or Accounting.
• 1 to 5 years of experience in banking branches is required.

If you meet these qualifications and are passionate about providing exceptional customer service, we invite you to apply and be part of our dynamic team!