Customer Services Manager

Job Summary:

Ensure the company operates profitably and ethically to achieve the goals of its shareholders, customers, and employees.

  Automate and digitize all processes, procedures, tasks, and responsibilities related to departments, roles, and specific authorities within its scope of work. 

Position Responsibilities / Job Duties:

Implement operational strategies in accordance with the company's strategic business plans.

Monitor the company's operational performance and financial resources in accordance with budgets approved by senior management.

Optimal use, maintenance, and effective utilization of the company's physical assets.

Cooperate with the founder and the board of directors to improve and implement the strategic plan.

Provide inspiring leadership and direction to all managers and continuous administrative development of the company, establishing effective decision-making processes that will enable Waseera Fintech to achieve its long-term and short-term goals and objectives.

Develop a strong and transparent working relationship with senior management and ensure effective communication regarding financial and executive performance measurement and performance impact against stated goals.

* In partnership with the founder, assist in meeting the requirements and objectives of the board of directors and the community service representative, and be significantly involved and willing to leverage and secure resources.

* Formulate and implement operational, marketing, brand development, and overall development strategies that ensure consistency throughout the organization.

******; Ensure the provision of high-quality services with management for current and future growth.

* Support and motivate the organization's employees and build an effective, motivating, transparent, and highly reliable work environment and corporate culture.

* Oversee the organization's financial situation, including developing long-term and short-term financial plans, monitoring the budget, and ensuring sound financial controls. Accurately prioritize financial matters to ensure the organization operates in a manner that supports program and staff needs.

* Rationalize program implementation through new and legal offices and partnerships.

* Review the company's strategic initiatives.

* Study and review the offers of external consultants for strategy and planning.

* Review annual increases and bonus plans with the CEO for other senior executives.

* Review annual increases/increases for employees during the year.

* Annual/during-year performance bonus reviews.