Job Description - Employee - Receptionist   

Job Title:Employee/Receptionist

Department :Reception and Customer Service

Direct Manager Manager : Administrative Manager Manager

 

Job Objective Objective

Receiving patients and visitors professionally, organizing appointments, and providing the necessary administrative support to ensure efficient workflow and achieve an excellent patient experience..

Tasks and Responsibilities

 

1. Receiving patients and visitors, welcoming them, and directing them to the relevant department

2. Registering patient data and ensuring it is updated in the system.

3.       Booking, modifying, and canceling appointments according to clinic policies according to clinic policies.

4.       Answering phone calls and inquiries and forwarding them to the relevant departments..

5.     Following up on patient attendance and confirming appointments..

6.       Collecting payments and issuing invoices and receipts according to approved procedures..

7.       Coordinating with medical departments to ensure the smooth delivery of service to patients..

8.       Handling patient complaints and inquiries and escalating them to management when necessary..

9.     Maintaining the confidentiality of patient data and clinic information..

10.   Preparing daily reports on attendance, appointments, and collections upon request..

11.  Maintaining the cleanliness and orderliness of the reception area..

12.   Adhering to clinic policies, procedures, and the regulations of the Ministry of Health and relevant regulatory bodies..

13.  Performing any other tasks assigned by management within the scope of work..