Account Manager (Offering & Services)

About the Account Manager Role

As an Account Manager (Offering & Services) at Honeywell in Riyadh, you will be instrumental in driving the company's success. This full-time role involves managing key accounts, cultivating strong customer relationships, and identifying new business opportunities. Your contributions will directly impact revenue growth, enhance customer satisfaction, and strengthen Honeywell's market position in the Kingdom of Saudi Arabia.

Key Account Management

This role serves as the primary interface for specific customers, focusing on business development and relationship management. You will be responsible for understanding the customer’s business drivers and organizational structure, articulating the value Honeywell brings to achieve tangible business outcomes. A core aspect is to act as a business partner, establishing a defensible position against competitors and maximizing business potential by serving as the primary supplier interface for all products, solutions, and services.

• Disseminate key messages, initiatives, and information regarding Honeywell's value to the customer across all organizational levels.
• Champion customers’ needs and requirements within the Honeywell organization.
• Work closely with the Management Team to ensure complete customer satisfaction.
• Consistently negotiate with customers and complex accounts to reach mutual agreements across all growth opportunities.

Customer Relationship Development

Building and maintaining strong relationships is central to this position. You will establish trust and credibility at all levels of the customers' organization, including decision-makers across business functions, senior management, and C-suite executives. This involves advocating for the customer internally within Honeywell and being recognized as a full partner by the customer.

• Utilize customer organizational charts to understand formal structures and roles within the buying process.
• Identify influential stakeholders and develop tailored relationship and business strategies for each key player.
• Manage account retention and penetration, typically overseeing 1-10 customer accounts with growth potential.

Sales Process and Business Growth

You will manage both day-to-day and strategic sales activities, balancing superior customer service with strategic account planning, quarterly results, and long-term account goals. The role requires proactively leading, managing, and executing a disciplined sales process from initiation to completion, ensuring customer needs are met throughout.

• Act as a team leader, both internally and externally, throughout the entire sales process.
• Drive profitable growth through new opportunities within existing accounts and by securing new accounts.
• Achieve orders that exceed set quotas in support of the Annual Operating Plan.
• Meet economic value-added goals.

Internal Collaboration and Team Leadership

Effective collaboration is essential. You will engage the full internal and external team in pursuits and activities, building relationships across various departments and with key stakeholders through formal and informal networks. The ability to drive results through active teaming is critical.

• Guide and leverage management and executive sponsor interactions with customers by providing strategic vision for accounts.
• Drive self and others for positive business results for Honeywell.
• Actively participate in mentoring or peer buddy opportunities within Honeywell.

Required Experience

Candidates should possess 2-5 years of experience in account management, business development, or a related field, demonstrating a proven track record of managing key accounts and driving business growth.