Account Manager

About Expeditors

Expeditors is a global logistics company with over 18,000 professionals across more than 350 locations worldwide. The company focuses on delivering logistics solutions built on professionalism and integrity, operating with globally unified systems. Expeditors is a Fortune 500 company.

Role Overview

The Account Manager role is a full-time position based in Riyadh, focusing on developing and expanding relationships with existing customers. This position involves ensuring high levels of service delivery and identifying opportunities for sustained business growth. The Account Manager acts as a trusted advisor, fostering strong partnerships and collaborating with internal teams to provide value-driven logistics solutions.

Key Responsibilities

• Build and strengthen relationships with assigned customer accounts.
• Develop a comprehensive understanding of customers' business objectives, supply chain requirements, and growth strategies.
• Expand relationships beyond primary contacts to establish connections across multiple levels within customer organizations.
• Ensure high customer satisfaction through proactive communication, effective issue resolution, and continuous support.
• Identify, develop, and secure opportunities for business growth within existing accounts.
• Lead business reviews and present solutions designed to enhance customer value and operational performance.
• Collaborate with Operations, Product, and Service teams to ensure seamless customer experiences.
• Maintain accurate customer information, account plans, and opportunities within CRM systems.
• Monitor account performance and recommend improvements to enhance efficiency and service quality.
• Stay informed about Expeditors' products, services, and technology solutions to effectively support customer needs.
• Serve as the customer's advocate while balancing company objectives and profitability.

Required Experience

Candidates for this position should have 2-5 years of relevant experience in account management or a similar client-facing role within the logistics or related industry.

Work Environment

This is a full-time position based in Riyadh, requiring engagement with both internal teams and external customer organizations.