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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeRemote
LocationLocationRiyadh

About the Role

Carrier, a global leader in HVAC, refrigeration, and cold chain solutions, is seeking an experienced Aftermarket Country Division Manager to lead and grow its Services business in Riyadh, Saudi Arabia. This permanent, full-time position offers the opportunity to take full ownership of the Aftermarket Division's Profit and Loss (P&L), driving profitable growth across all service lines. You will be instrumental in shaping the country's service strategy, enhancing customer experiences, and fostering innovation within a dynamic international environment.

As the Aftermarket Country Division Manager, you will oversee Service Modernization, Service Repair operations, Service Agreements and contracts, Parts business management, and Digital service and solution offerings. This role requires a strategic leader with a proven track record in P&L management, sales, operations, and dealer network development, dedicated to building high-performing teams and a customer-centric culture.

Key Responsibilities

  • Take full ownership of the Aftermarket Division's P&L, including revenue, margin, cost, and cash flow.
  • Manage and drive growth in Service Modernization business.
  • Oversee Service Repair operations to ensure efficiency and customer satisfaction.
  • Develop and manage Service Agreements and contracts to secure recurring revenue.
  • Lead the Parts business management to optimize availability and profitability.
  • Drive the development and implementation of Digital service and solution offerings.
  • Provide strong leadership to Sales and Operations teams within the division.
  • Develop and execute the country service strategy, aligning with regional and global objectives.
  • Define the service portfolio, pricing strategies, and value propositions to enhance market competitiveness.
  • Lead service sales and operations to achieve revenue and margin targets.
  • Develop and implement go-to-market strategies for modernization, repair, service agreements, and parts.
  • Strengthen key customer relationships and increase service contract penetration.
  • Build and execute the Parts Global Market Team (GMT) strategy with dealers.
  • Develop and implement stock management and inventory planning models for parts.
  • Improve parts availability, inventory turns, and dealer performance.
  • Lead digital service transformation and the introduction of new digital offerings.
  • Drive the adoption of digital tools for predictive maintenance and remote monitoring.
  • Enhance customer experience through the implementation and optimization of digital platforms.
  • Build and lead high-performing service, sales, and parts teams.
  • Develop organizational capability and implement succession plans for key roles.
  • Promote a performance-driven and customer-centric culture within the division.

Qualifications and Requirements

  • Bachelor’s degree in Engineering, with a Mechanical Engineering background being preferred.
  • A minimum of 15 years of experience in Service, Aftermarket, or Industrial Operations.
  • Proven experience in P&L leadership, demonstrating a strong understanding of financial management and business growth.
  • Demonstrated experience in service sales, operations management, and parts management.
  • Experience working effectively with dealer networks.
  • Experience with digital service initiatives and their implementation.

Required Skills

  • Expertise in Service Modernization business.
  • Proficiency in Service Repair operations.
  • Strong understanding of Service Agreements and contracts.
  • Skills in Parts business management.
  • Experience with Digital service and solution offerings.
  • Leadership of Sales and Operations teams.
  • Strategic and Business Leadership capabilities.
  • Excellence in Sales & Operations execution.
  • Proficiency in Parts Strategy & Dealer Management.
  • Aptitude for Digitalization & Innovation.
  • Strong People Leadership skills.
  • P&L leadership and financial acumen.
  • Service sales strategy and execution.
  • Operations management and optimization.
  • Parts management and supply chain understanding.
  • Dealer network development and management.
  • Digital service strategy and implementation.

Work Environment and Contract Details

This is a permanent, full-time position based in Riyadh, Saudi Arabia. Carrier offers development opportunities and a professional working environment. The recruitment process typically involves an initial call with the sourcing/recruitment team followed by an interview with the hiring manager.

Carrier is committed to fostering an inclusive and diverse workplace. The company's values are respect, integrity, inclusion, innovation, and excellence. Carrier is an Equal Opportunity/Affirmative Action Employer.


Requirements

  • Requires +10 Years experience

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