After Market Country Division Manager📣 Job Ad

About the Role

Carrier, a global leader in HVAC, refrigeration, and cold chain solutions, is seeking an experienced After Market Country Division Manager to join their team in Riyadh, Saudi Arabia. This permanent, full-time position offers the opportunity to lead and grow the Services business with full P&L ownership. You will be instrumental in driving profitable growth across all service lines, including Service Modernization, Service Repair, Service Agreements, Parts, and Digital Service offerings. The role requires a strategic leader who can effectively manage Sales and Operations teams, foster strong dealer collaboration, ensure optimal parts availability, and champion digital transformation within the aftermarket division. Carrier is renowned for its pioneering spirit and commitment to creating healthier environments and reducing environmental impact through its industry-leading services and solutions.

Key Responsibilities

• Assume full ownership of the Aftermarket Division's Profit & Loss (P&L), encompassing revenue, margin, cost, and cash flow.
• Oversee and manage the Service Modernization business.
• Direct Service Repair operations to ensure efficiency and customer satisfaction.
• Manage Service Agreements and contracts, ensuring client retention and growth.
• Lead the Parts business management, focusing on availability and profitability.
• Drive the development and implementation of digital service and solution offerings.
• Provide strong leadership to both Sales and Operations teams within the division.
• Develop and execute the country service strategy, ensuring alignment with regional and global objectives.
• Define the service portfolio, pricing strategies, and value propositions to enhance market competitiveness.
• Lead service sales and operations to achieve targeted revenue and margin goals.
• Develop and implement effective go-to-market strategies for modernization, repair, service agreements, and parts.
• Strengthen key customer relationships and increase service contract penetration.
• Build and execute the Parts Go-to-Market (GMT) strategy in collaboration with dealers.
• Develop and optimize stock management and inventory planning models for parts.
• Improve parts availability, inventory turns, and overall dealer performance.
• Lead the digital service transformation and the introduction of new digital offerings.
• Drive the adoption of digital tools for predictive maintenance and remote monitoring capabilities.
• Enhance the overall customer experience through the strategic deployment of digital platforms.
• Build and lead high-performing service, sales, and parts teams.
• Develop organizational capability and implement robust succession plans.
• Promote a performance-driven and customer-centric culture throughout the division.

Qualifications and Requirements

• Bachelor's degree in Engineering, with a preference for Mechanical Engineering.
• A minimum of 15 years of progressive experience in Service, Aftermarket, or Industrial Operations.
• Demonstrated success in P&L leadership, service sales, operations management, and parts management.
• Proven experience working effectively with dealer networks.
• Experience in implementing and managing digital service initiatives.

Required Skills

• P&L leadership
• Service sales
• Operations management
• Parts management
• Dealer network management
• Digital service initiatives
• Leadership and team building
• Strategy development and execution
• Business development
• Customer relationship management
• Inventory planning and optimization
• Digital transformation

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Carrier offers development opportunities and an international working environment. The recruitment process includes an initial call with the sourcing/recruitment team followed by an interview with the hiring manager.