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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Almanea Co. is seeking a dedicated and skilled After Sales Service Technician to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring a high level of customer satisfaction and driving the success of our service offerings by providing expert technical support for a wide range of computing and mobile devices. You will be responsible for diagnosing, repairing, and troubleshooting issues, ensuring efficient and accurate service delivery.

Reporting to the After Sales Service Senior Technician within the Computing and Mobiles department, this role also involves achieving service sales targets. The ideal candidate will possess strong technical acumen, excellent problem-solving abilities, and a commitment to delivering exceptional customer experiences.

Key Responsibilities

  • Greet customers warmly, actively listen to their concerns, and provide clear, concise explanations of technical issues, repair options, and service package contents.
  • Proactively follow up with customers regarding the progress of their repairs.
  • Adhere strictly to all company policies and procedures, including those related to health, safety, and security.
  • Effectively manage customer expectations concerning repair timelines and associated costs.
  • Provide regular updates on the status of repairs, ensuring a smooth and positive service experience from the initial contact through to the completion of the service.
  • Perform advanced diagnostics, troubleshooting, and repairs on a variety of computing devices, including laptops, desktops, and tablets, as well as mobile phones (iOS & Android).
  • Conduct software installations, virus removals, data transfer or recovery, and operating system repair or reinstalls.
  • Maintain a high standard of work quality, ensuring all repairs are completed efficiently, accurately, and returned to the customer within the committed timeframe.
  • Execute Return Merchandise Authorization (RMA) and Dead on Arrival (DOA) procedures efficiently, ensuring timely returns to customers.
  • Coordinate with suppliers and external repair centers to track the status of items under repair and confirm that repaired items are returned to the showroom and ready for customer collection by the committed date.

Qualifications and Experience

  • Bachelor's degree or diploma in Information Technology, Electronics, or a related field.
  • Minimum of 2 years of relevant experience.
  • Proven experience in consumer electronics after-sales service for computing and mobile devices is a mandatory requirement.

Required Skills and Proficiencies

  • Proficiency in diagnosing, repairing, and troubleshooting computing and mobile devices.
  • Expertise with laptops, desktops, tablets, and mobile phones (iOS & Android).
  • Skilled in software installations, virus removals, data transfer, data recovery, and operating system repair/reinstalls.
  • Experience with RMA and DOA procedures.
  • Strong knowledge of various operating systems, including Windows, macOS, iOS, and Android.
  • Excellent problem-solving and analytical skills.
  • Strong organizational skills and meticulous attention to detail.
  • Ability to work independently and collaboratively as part of a team.
  • Commitment to achieving service sales targets and ensuring customer satisfaction.

Work Environment and Locations

This is a full-time position. The role is based in Riyadh, with potential opportunities in Al-Ahsa and Al Qassim. Almanea Co. offers a professional work environment with opportunities for career growth.


Requirements

  • Requires 2-5 Years experience

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