Area Coach KFC📣 Job Ad

About the Role

Americana Restaurants is seeking an Area Coach for KFC operations in Riyadh, Saudi Arabia. This full-time role involves leading and supporting an assigned area of 10–12 restaurants to achieve results against the Annual Operating Plan (AOP) and Balanced Scorecard targets. The Area Coach drives performance across People & Teams, Customer & Restaurant Excellence, Sales, and Profit, partnering with Restaurant Managers, Operations leadership, support functions, and external partners to ensure operational consistency, financial performance, people development, and an exceptional customer experience.

Key Responsibilities

• Lead, coach, and develop Restaurant Managers to meet business, operational, and people objectives, fostering cohesive and high-performing teams.
• Develop and review restaurant-level annual and monthly business plans in alignment with AOP and Balanced Scorecard targets.
• Drive sales growth, profitability, and operational excellence across all assigned outlets.
• Execute corporate and local marketing initiatives, promotions, and new product launches to enhance sales and customer experience.
• Monitor competitor activity and provide actionable insights to Operations and Marketing teams.
• Lead recognition and reward initiatives, ensuring best practices are consistently shared across the area.

Operational and Financial Oversight

• Review and analyze P&L performance, coaching managers on labor optimization, inventory control, margin improvement, and cost management.
• Approve operating expenditures within defined guidelines and ensure financial discipline, audits, and controls are in place.
• Ensure full compliance with cash handling, safety, security, food quality, and operational procedures.
• Monitor operational performance using KPIs and systems such as Pace Setter, One Klick, Aloha, and Crunch Time.
• Embed a strong customer-focused and service-driven culture, including the “Customer Mania” mindset, across restaurants.
• Analyze customer complaints, identify root causes, and implement sustainable corrective actions to improve customer satisfaction.
• Ensure achievement of GES/ROCC and overall restaurant excellence standards.
• Oversee and resolve inspections, serious complaints, and labor or legal issues in coordination with HR and Operations.

People Leadership and Development

• Drive employee engagement action plans based on survey outcomes.
• Identify training needs, assess training effectiveness, and develop high-potential talent (HIPOs).
• Ensure effective performance management, development planning, succession planning, and bench strength for future leadership roles.

Required Qualifications and Experience

• Minimum of 5–6 years of overall experience in retail and/or consumer-oriented service operations. Multi-outlet food or QSR environments are preferred.
• Minimum of 2–3 years in an operations management role with responsibility for sales, profit, people management, and compliance.
• At least 2 years of QSR experience, preferably with an international brand.
• Strong preference for candidates promoted internally from Restaurant Manager roles.

Work Environment and Expectations

This role operates in a fast-paced, performance-driven environment within Riyadh, Saudi Arabia. The successful candidate will demonstrate strong ownership, accountability, decision-making capabilities, and execution discipline.