Assistant Manager, MS365 & Workplace (1221)📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Team Saudi is seeking an Assistant Manager, MS365 & Workplace to join our team in Riyadh, Saudi Arabia. This role is pivotal in supporting the operational management of Microsoft 365 platforms and digital workplace technologies across the organization. The primary focus is to ensure the reliable operation of collaboration services, effective endpoint management, and stable workplace technology environments that support our enterprise users. The position will work closely with identity, infrastructure, and system security teams to guarantee that workplace services operate securely and efficiently, thereby supporting organizational productivity and communication needs. This role is integral to maintaining the seamless functioning of our digital infrastructure.
Key Responsibilities
- Support the operational administration of Microsoft 365 tenant services, focusing on enterprise communication and collaboration platforms.
- Maintain the operational stability of Microsoft 365 services, including messaging, collaboration, and document management platforms.
- Support the configuration management and lifecycle administration of Microsoft 365 platform services.
- Manage tenant configurations that support enterprise messaging, collaboration, and productivity services.
- Support license allocation and management within the Microsoft 365 tenant to ensure appropriate user access and service availability.
- Identify opportunities to enhance and optimize Microsoft 365 services to improve collaboration capabilities and user experience.
- Support the implementation of new Microsoft 365 capabilities and service improvements aligned with organizational needs.
- Coordinate the testing and rollout of Microsoft 365 service updates and platform enhancements.
- Maintain governance of Microsoft 365 tenant configuration and service settings across collaboration platforms.
- Ensure tenant configuration standards are applied consistently across Microsoft 365 services.
- Evaluate and support the implementation of new Microsoft 365 capabilities in alignment with organizational standards.
- Support the configuration and maintenance of Microsoft 365 security and collaboration protection policies.
- Maintain platform-level security configurations across Microsoft 365 services to support secure collaboration environments.
- Coordinate with cybersecurity teams to ensure platform security settings align with organizational security policies.
- Support the administration of collaboration data services, including SharePoint and OneDrive environments.
- Maintain operational configurations supporting document management, data sharing, and collaboration workflows.
- Coordinate with governance teams to ensure data management practices align with organizational policies.
- Support the administration of workplace collaboration platforms that enable enterprise communication and teamwork.
- Maintain the operational availability of collaboration services used across the organization.
- Ensure workplace technology platforms operate efficiently to support business productivity.
- Support the operational management of enterprise endpoint device platforms used for corporate device provisioning and management.
- Maintain endpoint device enrollment, configuration policies, and lifecycle management for enterprise devices.
- Ensure endpoint devices comply with organizational operational and management standards.
- Support the operational management of workplace technology environments, including meeting room technologies, collaboration tools, printing services, and digital workplace services.
- Coordinate with infrastructure teams to ensure workplace services integrate effectively with enterprise platforms.
- Coordinate with System Security teams to ensure endpoint protection platforms operate effectively across managed devices.
- Collaborate with Identity & Access Management teams to ensure endpoint identity integration and access controls align with organizational policies.
- Collaborate with other members of the Infrastructure & Platforms team to support operational activities when required.
- Provide cross-functional support across infrastructure, cloud, and identity services to ensure operational continuity.
- Coordinate with platform providers and technology vendors supporting Smart workplace and Microsoft 365 services.
- Support vendor support cases and platform maintenance activities.
- Investigate and resolve incidents affecting Microsoft 365 services, workplace technologies, and endpoint management platforms.
- Coordinate with Service Desk and infrastructure teams to resolve escalated issues affecting workplace services.
- Monitor Microsoft 365 services to ensure operational stability and service availability.
- Perform routine operational maintenance, including configuration updates and service health checks.
- Maintain documentation related to identity services and Microsoft 365 platform operations.
- Work closely with infrastructure, cloud, network, and security teams to ensure services support enterprise systems and digital platforms.
- Support internal stakeholders to maintain reliable access to enterprise communication and collaboration services.
Qualifications and Requirements
- Experience in supporting the operational management of Microsoft 365 platforms and digital workplace technologies.
- Experience in supporting the operational administration of Microsoft 365 tenant services.
- Experience in supporting the operational management of enterprise endpoint device platforms.
- Experience in supporting the operational management of workplace technology environments.
- Experience in coordinating with System Security teams for endpoint protection.
- Experience in collaborating with Identity & Access Management teams for endpoint identity integration.
- Experience in collaborating with other members of the Infrastructure & Platforms team.
- Experience in coordinating with platform providers and technology vendors.
- Experience in investigating and resolving incidents affecting Microsoft 365 services, workplace technologies, and endpoint management platforms.
- Experience in monitoring Microsoft 365 services for operational stability and service availability.
- Experience in performing routine operational maintenance.
- Experience in maintaining documentation related to identity services and Microsoft 365 platform operations.
- Experience in working closely with infrastructure, cloud, network, and security teams.
- Experience in supporting internal stakeholders.
Required Skills
- Microsoft 365
- Digital Workplace Technologies
- Endpoint Management
- Collaboration Platforms
- Identity Management
- Infrastructure Management
- System Security
- SharePoint
- OneDrive
- Meeting Room Technologies
- Printing Services
- Cybersecurity
- Access Management
- Cloud Services
- Network Services
- Service Desk Support
Work Environment and Details
This is a full-time position based in Riyadh, Saudi Arabia. Team Saudi is committed to creating a safe, supportive, and empowering environment for its athletes and employees, valuing integrity, professionalism, and a commitment to a safe and respectful workplace where everyone is protected, valued, and given fair opportunities to thrive.
Requirements
- Requires 5-10 Years experience
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