Workplace Ambassador📣 Job Ad

About the Role

JLL is seeking a dynamic and customer-focused Workplace Ambassador to join our team in Riyadh. This role is pivotal in ensuring the smooth operation and positive experience within our client's facilities. The Workplace Ambassador will serve as the primary point of contact for a variety of office and facilities support activities, audits, and workspace-related tasks. You will be instrumental in representing JLL and our client within the local business and real estate community, fostering strong relationships and ensuring exceptional service delivery.

This full-time position requires a proactive individual with excellent communication and organizational skills, capable of managing multiple priorities in a fast-paced environment. You will be responsible for coordinating the resolution of issues across all building services, managing vendor relationships, and contributing to cost-saving initiatives.

Key Responsibilities

• Provide general office and facilities support, including a variety of activities, audits, and workspace-related tasks.
• Act as the single point of contact for all landlord queries and escalations.
• Successfully coordinate the resolution of problems associated with all building services, including but not limited to small projects, vendor management, workspace resources, and interior/exterior furnishings, fixtures, and equipment.
• Represent the client and JLL in the local and regional business and real estate community.
• Administer and monitor general maintenance within the facility.
• Coordinate service visits with property management representatives and vendors.
• Provide hospitality and support for guests, visitors, and employees at the client location.
• Resolve issues related to janitorial services, conference rooms, workstations, interior and exterior furnishings, fixtures, equipment, printers, and meal/snack services.
• Assist with the coordination and scheduling of maintenance activities to ensure completion within defined Service Level Agreements (SLAs).
• Collaborate effectively with internal departments such as IT and Security.
• Conduct detailed inspections to identify issues and assign tickets for resolution.
• Proactively identify areas for improvement and follow through on plans for completion.
• Identify cost-saving ideas on a monthly basis.
• Coordinate special events in support of the client or Corporate Real Estate (CRE).
• Manage facilities contracts on behalf of the client as the managing agent.
• Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance reviews.
• Develop and maintain strong and healthy relationships with the client and landlord.
• Ensure client satisfaction with the delivery of facility management services and take a lead role in monitoring and increasing customer satisfaction.
• Act as the local point of contact with the client's IT team.
• Serve as the local contact with data center providers for HVAC, UPS, and Communications.
• Provide print login credentials as the local security contact.

Qualifications and Experience

• At least 2 years of experience working in facilities/property management or a related field.
• Knowledge of real estate, telecommunications, furniture, accounting, and building systems.
• Excellent organizational skills.
• Strong interpersonal skills with experience in training or guiding multi-functional teams.
• Excellent PC skills, proficient in Microsoft Word and Excel.
• Interest in continuous improvement and the development of new technologies.
• A hospitality background is considered a plus.

Required Skills and Competencies

• Excellent interpersonal, communication, and organizational skills.
• Outstanding customer service skills.
• Ability to work independently and as part of a remote team.
• Ability to multitask and work without direct supervision.
• Maintain professionalism at all times.
• Proficiency in MS Office, including excellent written and verbal communication skills.
• Strong communication abilities.
• Passion for quality.
• Self-motivated, confident, and energetic with excellent timekeeping.
• Ability to use own initiative.
• Ability to operate effectively in a fast-paced environment.
• Flexibility.
• Exhibits honesty and trustworthiness.
• Open to new ideas and willing to challenge the status quo.
• Fluent in French and English (written and verbal).

Work Environment and Details

This is a full-time position based in Riyadh. The role involves representing JLL and its clients within the local business and real estate community, requiring strong relationship management and service delivery skills. The Workplace Ambassador will be responsible for coordinating various facilities management activities and ensuring a positive environment for employees and visitors.