Associate, Sales Support - Saudi Arabia📣 Job Ad

About the Role

********* is seeking a motivated and detail-oriented Associate, Sales Support to join its Sales Operations team in Riyadh, Saudi Arabia. This position is part of the Revenue Operations department and offers an opportunity to support sales teams and ensure a smooth client onboarding process. The role is suited for an individual who is a self-starter, comfortable with cross-functional collaboration, and eager to contribute to the company's global growth within the fintech industry.

Key Responsibilities

• Provide proactive support and guidance to the sales team to facilitate efficient client onboarding.
• Act as a problem solver, identifying solutions that align with client needs and company policies.
• Respond promptly to inbound requests from the Sales team concerning onboarding processes or client profile reviews.
• Collaborate with Customer Onboarding and Legal teams to ensure new clients meet all company requirements for a streamlined sign-up.
• Maintain accurate documentation for deal structures and client contracts.
• Work with internal teams to ensure the correct construction of all required documents.
• Create and review customer agreements and contracts.
• Support and adapt to the execution of new processes as they are implemented.
• Identify opportunities for process improvements within Deal Management operations.
• Build and maintain positive working relationships with internal stakeholders, particularly in Sales, Customer Onboarding, and Legal.
• Manage multiple internal stakeholders while consistently delivering service.
• Assist with the onboarding and training of new team members.

Qualifications and Requirements

• Exceptional attention to detail.
• Ability to navigate and effectively utilize AI tools.
• Excellent customer service, customer-facing, and problem-solving skills.
• A self-starter capable of working independently with minimal supervision.
• A fast learner motivated by new challenges and eager to expand knowledge.
• Humble and driven by a desire to learn and grow.
• Ability to perform effectively under pressure, manage multiple tasks simultaneously, and meet tight deadlines.
• Superb communication skills, with the ability to interact effectively with multidisciplinary senior stakeholders.
• Mandatory fluency in both English and Arabic.

Required Skills

• Sales Support
• Customer Onboarding
• Legal Processes
• Risk Management
• Financial Processes
• Problem-Solving
• Customer Service
• Customer-Facing Interaction
• Communication
• Salesforce (Experience is a plus)

Company and Work Environment

********* is a technology company that powers payments for global businesses. The company enables billions of transactions daily, supporting digital experiences for consumers worldwide. This role is a full-time position based in Riyadh, Saudi Arabia. Familiarity with the payment processing industry and regulations is considered a plus. ********* fosters an environment that supports high performers through ownership and impactful work, encouraging ambition and growth. The company is committed to creating an inclusive environment. A hybrid working model is in place, requiring three days per week in the office to support collaboration.