AsstMgr-Restaurants📣 Job Ad

About the Role

W Hotels is seeking a dynamic Assistant Manager for its Restaurants to join our team in Riyadh, Saudi Arabia. This management-level position is responsible for the daily operations of our food and beverage and room service departments. You will play a crucial role in assisting with menu planning, maintaining hygiene standards, and supporting service staff during peak hours. The ideal candidate will ensure guest and associate satisfaction while adhering to operational budgets and upholding all standards and legal requirements.

Key Responsibilities

• Assist in managing the restaurant team, addressing associate inquiries and concerns.
• Supervise associates to ensure performance goals are met.
• Provide feedback to associates based on observations of service behavior.
• Assist in supervising daily shift operations.
• Oversee the restaurant and all related areas in the absence of the Restaurant General Manager or Restaurant Manager.
• Participate in departmental meetings and communicate departmental goals clearly to ensure alignment and achieve desired results.
• Ensure all associates have the appropriate supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Executive Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Supervise the service of alcoholic beverages in accordance with local laws.
• Strive to meet or exceed budgeted goals.
• Perform all duties of restaurant staff and related departments as necessary.
• Manage restaurant opening and closing.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staff to ensure guest service, operational needs, and revenue goals are met.
• Encourage staff to provide exceptional guest service within designated parameters.
• Handle guest inquiries and complaints, seeking assistance from the supervisor when necessary.
• Strive to improve service performance.
• Establish a positive rapport with guests.
• Assist associates in reviewing comment cards and guest satisfaction results.
• Recognize and welcome guests.
• Supervise ongoing training initiatives.
• Utilize all available on-the-job training tools for associates.
• Communicate performance expectations based on job descriptions.
• Provide associates with ongoing coaching and counseling based on performance.

Qualifications and Requirements

• High School Diploma or GED; 4 years of experience in the food, beverage, hotel, or related field.
• OR a degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, or a related field; 2 years of experience in the food, beverage, hotel, or related field.

Required Skills

• Restaurant Management
• Food and Beverage Service
• Guest Service
• Financial Management
• Compliance

Work Environment and Schedule

This is a full-time, management-level position located in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. The position is not remote.