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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking an Assistant Manager for its Restaurants. This full-time management position is responsible for overseeing daily restaurant operations, ensuring exceptional guest experiences, and fostering a positive work environment. The role involves direct supervision of restaurant and bar areas, and room service, contributing to the Food and Beverage department's success. As part of the W Hotels team, the Assistant Restaurant Manager will drive operational excellence, maintain high service standards, and contribute to guest and employee satisfaction within a globally recognized hospitality brand.

Key Responsibilities

  • Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
  • Support menu planning and contribute to the development of culinary offerings.
  • Maintain and enforce high sanitation standards across all food and beverage areas.
  • Provide on-the-floor support to servers and hosts during peak meal periods and high-demand times.
  • Strive for continuous improvement in guest and employee satisfaction.
  • Identify training needs within the team and implement plans to address them.
  • Handle employee questions and concerns promptly and professionally.
  • Monitor employee performance to ensure expectations are met and provide constructive feedback.
  • Participate in department meetings, communicating clear and consistent messages regarding departmental goals.
  • Ensure all employees have the necessary supplies, equipment, and uniforms.
  • Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
  • Ensure strict compliance with all restaurant policies, standards, and procedures.
  • Monitor alcohol beverage service in accordance with all local laws and regulations.
  • Manage operations to achieve or exceed budgeted financial goals.
  • Perform duties of restaurant employees and related departments as needed to ensure smooth operations.
  • Effectively open and close restaurant shifts.
  • Interact with guests to gather feedback on product quality and service levels.
  • Supervise staffing levels to meet guest service, operational needs, and financial objectives.
  • Encourage employees to provide excellent customer service within established guidelines.
  • Address and resolve guest problems and complaints, seeking assistance from supervisors when necessary.
  • Set a positive example for guest relations and overall service performance.
  • Assist in reviewing comment cards and guest satisfaction results with employees.
  • Meet and greet guests warmly upon arrival.
  • Supervise ongoing training initiatives for restaurant staff.
  • Utilize all available on-the-job training tools to develop employees.
  • Communicate performance expectations clearly, aligning with job descriptions for each position.
  • Coach and counsel employees regarding their performance on an ongoing basis.
  • Provide information to supervisors, co-workers, and subordinates through various communication channels.
  • Analyze information and evaluate results to solve problems effectively.
  • Recognize and appreciate good quality products and presentations.

Qualifications and Requirements

  • High school diploma or GED required.
  • A minimum of 4 years of experience in the food and beverage, culinary, or related professional area is required.
  • Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, combined with 2 years of experience in the food and beverage, culinary, or related professional area, is acceptable.

Required Skills

  • Food and Beverage Management
  • Culinary Operations
  • Restaurant Operations
  • Menu Planning
  • Sanitation Standards
  • Guest Satisfaction
  • Employee Satisfaction
  • Training and Development
  • Customer Service Excellence
  • Human Resources Management
  • Problem-Solving

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia. The role is part of the Food and Beverage & Culinary category.


Requirements

  • Requires 2-5 Years experience

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