AsstMgr-Restaurants📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking an Assistant Manager for its Restaurants. This full-time management position is responsible for overseeing daily restaurant operations, ensuring exceptional guest experiences, and fostering a positive work environment. The role involves direct supervision of restaurant and bar areas, and room service, contributing to the Food and Beverage department's success. As part of the W Hotels team, the Assistant Restaurant Manager will drive operational excellence, maintain high service standards, and contribute to guest and employee satisfaction within a globally recognized hospitality brand.
Key Responsibilities
- Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
- Support menu planning and contribute to the development of culinary offerings.
- Maintain and enforce high sanitation standards across all food and beverage areas.
- Provide on-the-floor support to servers and hosts during peak meal periods and high-demand times.
- Strive for continuous improvement in guest and employee satisfaction.
- Identify training needs within the team and implement plans to address them.
- Handle employee questions and concerns promptly and professionally.
- Monitor employee performance to ensure expectations are met and provide constructive feedback.
- Participate in department meetings, communicating clear and consistent messages regarding departmental goals.
- Ensure all employees have the necessary supplies, equipment, and uniforms.
- Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
- Ensure strict compliance with all restaurant policies, standards, and procedures.
- Monitor alcohol beverage service in accordance with all local laws and regulations.
- Manage operations to achieve or exceed budgeted financial goals.
- Perform duties of restaurant employees and related departments as needed to ensure smooth operations.
- Effectively open and close restaurant shifts.
- Interact with guests to gather feedback on product quality and service levels.
- Supervise staffing levels to meet guest service, operational needs, and financial objectives.
- Encourage employees to provide excellent customer service within established guidelines.
- Address and resolve guest problems and complaints, seeking assistance from supervisors when necessary.
- Set a positive example for guest relations and overall service performance.
- Assist in reviewing comment cards and guest satisfaction results with employees.
- Meet and greet guests warmly upon arrival.
- Supervise ongoing training initiatives for restaurant staff.
- Utilize all available on-the-job training tools to develop employees.
- Communicate performance expectations clearly, aligning with job descriptions for each position.
- Coach and counsel employees regarding their performance on an ongoing basis.
- Provide information to supervisors, co-workers, and subordinates through various communication channels.
- Analyze information and evaluate results to solve problems effectively.
- Recognize and appreciate good quality products and presentations.
Qualifications and Requirements
- High school diploma or GED required.
- A minimum of 4 years of experience in the food and beverage, culinary, or related professional area is required.
- Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, combined with 2 years of experience in the food and beverage, culinary, or related professional area, is acceptable.
Required Skills
- Food and Beverage Management
- Culinary Operations
- Restaurant Operations
- Menu Planning
- Sanitation Standards
- Guest Satisfaction
- Employee Satisfaction
- Training and Development
- Customer Service Excellence
- Human Resources Management
- Problem-Solving
Work Location and Type
This is a full-time management position located in Riyadh, Saudi Arabia. The role is part of the Food and Beverage & Culinary category.
Requirements
- Requires 2-5 Years experience
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