AsstMgr-Restaurants📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking an Assistant Manager for its Restaurants. This full-time management position is responsible for overseeing daily restaurant operations, ensuring exceptional guest experiences, and fostering a positive work environment. The role involves direct supervision of restaurant and bar areas, and room service, contributing to the Food and Beverage department's success. As part of the W Hotels team, the Assistant Restaurant Manager will drive operational excellence, maintain high service standards, and contribute to guest and employee satisfaction within a globally recognized hospitality brand.

Key Responsibilities

• Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
• Support menu planning and contribute to the development of culinary offerings.
• Maintain and enforce high sanitation standards across all food and beverage areas.
• Provide on-the-floor support to servers and hosts during peak meal periods and high-demand times.
• Strive for continuous improvement in guest and employee satisfaction.
• Identify training needs within the team and implement plans to address them.
• Handle employee questions and concerns promptly and professionally.
• Monitor employee performance to ensure expectations are met and provide constructive feedback.
• Participate in department meetings, communicating clear and consistent messages regarding departmental goals.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure strict compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in accordance with all local laws and regulations.
• Manage operations to achieve or exceed budgeted financial goals.
• Perform duties of restaurant employees and related departments as needed to ensure smooth operations.
• Effectively open and close restaurant shifts.
• Interact with guests to gather feedback on product quality and service levels.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Encourage employees to provide excellent customer service within established guidelines.
• Address and resolve guest problems and complaints, seeking assistance from supervisors when necessary.
• Set a positive example for guest relations and overall service performance.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests warmly upon arrival.
• Supervise ongoing training initiatives for restaurant staff.
• Utilize all available on-the-job training tools to develop employees.
• Communicate performance expectations clearly, aligning with job descriptions for each position.
• Coach and counsel employees regarding their performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to solve problems effectively.
• Recognize and appreciate good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED required.
• A minimum of 4 years of experience in the food and beverage, culinary, or related professional area is required.
• Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, combined with 2 years of experience in the food and beverage, culinary, or related professional area, is acceptable.

Required Skills

• Food and Beverage Management
• Culinary Operations
• Restaurant Operations
• Menu Planning
• Sanitation Standards
• Guest Satisfaction
• Employee Satisfaction
• Training and Development
• Customer Service Excellence
• Human Resources Management
• Problem-Solving

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia. The role is part of the Food and Beverage & Culinary category.