AsstMgr-Restaurants📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking an Assistant Manager for its Restaurants. This management position is integral to the daily operations of the hotel's food and beverage outlets, including restaurants and bars. The role focuses on ensuring exceptional guest experiences and fostering a productive work environment for the restaurant team. This is a full-time, on-site management position within the Food and Beverage & Culinary department, located in the Financial District of Riyadh. The Assistant Restaurant Manager will collaborate with senior management to uphold W Hotels' brand standards and deliver high-quality service.

Key Responsibilities

• Assist in the daily supervision of restaurant operations to ensure efficient service delivery.
• Support menu planning to enhance the guest dining experience.
• Maintain high sanitation standards across all food and beverage areas.
• Provide on-the-floor support to servers and hosts during peak service periods.
• Contribute to continuous improvement in guest and employee satisfaction.
• Identify team training needs and implement appropriate plans.
• Address employee questions and concerns promptly and professionally.
• Monitor employee performance, ensure expectations are met, and provide constructive feedback.
• Supervise daily shift operations, including opening and closing procedures.
• Oversee restaurant and related areas in the absence of senior management.
• Participate in department meetings, communicating departmental goals clearly.
• Ensure employees have necessary supplies, equipment, and uniforms.
• Communicate food quality and service level issues to the Chef and Restaurant Manager.
• Ensure strict compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in accordance with local laws and regulations.
• Manage operations to achieve or exceed budgeted financial goals.
• Perform duties of restaurant employees and related departments as needed to ensure seamless operations.
• Interact directly with guests to gather feedback on product quality and service.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Encourage employees to provide excellent customer service within established guidelines.
• Address and resolve guest problems and complaints, escalating when necessary.
• Actively work to improve overall service performance.
• Set a positive example for guest relations and professional conduct.
• Assist in reviewing guest comment cards and satisfaction results with employees.
• Greet guests warmly upon arrival.
• Supervise ongoing training initiatives for the restaurant team.
• Utilize on-the-job training tools to develop employees.
• Communicate performance expectations clearly, aligning with job descriptions.
• Provide ongoing coaching and counseling to employees regarding their performance.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to identify and solve problems effectively.
• Recognize and appreciate good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED, plus 4 years of experience in the food and beverage, culinary, or related professional area.
• OR a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Operations
• Culinary Knowledge
• Sanitation Standards
• Guest Satisfaction
• Employee Satisfaction
• Training and Development
• Menu Planning
• Supervision and Leadership
• Operations Management
• Customer Service Excellence
• Problem-Solving
• Human Resources Management

Work Environment and Location

This is a full-time, on-site management position located in the Financial District of Riyadh, Saudi Arabia. The role is part of the Food and Beverage & Culinary department. Marriott International is an equal opportunity employer committed to diversity and inclusion.