AsstMgr-Restaurants📣 Job Ad

About the Role

W Hotels is seeking an Assistant Manager for its Restaurants in Riyadh, Saudi Arabia. This full-time management position is responsible for overseeing daily restaurant operations, ensuring high standards of guest experience, and contributing to a positive work environment for the food and beverage team. The role supports the brand's mission by fostering innovation and readiness within the culinary outlets, which include restaurants, bars, and potentially room service. The Assistant Manager will collaborate with the Director of Restaurants and Restaurant Manager to maintain luxury standards and deliver exceptional service.

Key Responsibilities

• Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
• Support menu planning and ensure adherence to sanitation standards.
• Provide assistance to servers and hosts on the floor during peak meal periods.
• Contribute to continuous improvement in guest and employee satisfaction.
• Identify training needs and implement plans to achieve departmental goals.
• Handle employee questions and concerns, monitoring performance to ensure expectations are met.
• Provide constructive feedback to employees based on observations of service behaviors.
• Supervise daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating departmental goals clearly.
• Ensure employees have necessary supplies, equipment, and uniforms.
• Communicate food quality and service level issues to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in accordance with local laws.
• Manage operations to achieve or exceed budgeted financial goals.
• Perform duties of restaurant employees and related departments as needed.
• Open and close restaurant shifts.
• Interact with guests to gather feedback on product quality and service levels.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Strive to improve overall service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests, ensuring a welcoming and professional arrival.
• Supervise ongoing training initiatives for the restaurant team.
• Utilize all available on-the-job training tools for employees.
• Communicate performance expectations clearly, aligning with job descriptions.
• Coach and counsel employees regarding their performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to solve problems effectively.
• Recognize and ensure the quality of food products and presentations.

Qualifications and Requirements

• High school diploma or GED, plus 4 years of experience in the food and beverage, culinary, or related professional area.
• Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Operations
• Culinary Knowledge
• Guest Satisfaction
• Employee Satisfaction
• Sanitation Standards
• Menu Planning
• Supervision and Leadership
• Training and Development
• Customer Service Excellence
• Problem-Solving
• Human Resources Management

Work Environment and Details

This is a full-time management position located in the Financial District, Riyadh, Saudi Arabia. The role is part of the Food and Beverage & Culinary job category. Marriott International, including W Hotels, is committed to diversity and inclusion, providing an environment for associates to perform at their best and grow their careers.