AsstMgr-Restaurants📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking an Assistant Manager for its Restaurants. This full-time management position is responsible for overseeing daily restaurant operations, ensuring guest satisfaction, and contributing to a positive employee environment. The role involves direct supervision of restaurant and bar areas, and potentially room service, supporting the food and beverage department's overall success.
As part of the W Hotels brand, this position contributes to creating guest experiences aligned with the brand's philosophy of "Whatever/Whenever" service. This role is also part of the Marriott International portfolio.
Key Responsibilities
- Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
- Support menu planning and ensure adherence to sanitation standards.
- Provide assistance to servers and hosts during peak meal periods and high demand times.
- Strive for continuous improvement in guest and employee satisfaction.
- Identify training needs and implement plans to achieve departmental goals.
- Handle employee questions and concerns, monitoring performance to ensure expectations are met.
- Provide constructive feedback to employees based on observations of service behaviors.
- Supervise daily shift operations, including opening and closing procedures.
- Oversee restaurant and related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participate in department meetings, communicating departmental goals.
- Ensure all employees have the necessary supplies, equipment, and uniforms.
- Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
- Ensure compliance with all restaurant policies, standards, and procedures.
- Monitor alcohol beverage service in compliance with local laws.
- Manage operations to achieve or exceed budgeted goals.
- Perform duties of restaurant employees and related departments as necessary.
- Interact with guests to obtain feedback on product quality and service levels.
- Supervise staffing levels to meet guest service, operational needs, and financial objectives.
- Encourage employees to provide excellent customer service within established guidelines.
- Handle guest problems and complaints, seeking assistance from supervisors when necessary.
- Strive to improve service performance and set a positive example for guest relations.
- Assist in reviewing comment cards and guest satisfaction results with employees.
- Meet and greet guests.
- Supervise ongoing training initiatives and utilize all available on-the-job training tools for employees.
- Communicate performance expectations in accordance with job descriptions.
- Coach and counsel employees regarding performance on an ongoing basis.
- Provide information to supervisors, co-workers, and subordinates through various communication channels.
- Analyze information and evaluate results to solve problems effectively.
- Recognize good quality products and presentations.
Qualifications and Requirements
- High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
- OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.
Required Skills
- Food and Beverage Management
- Culinary Operations
- Guest Satisfaction
- Employee Satisfaction
- Sanitation Standards
- Menu Planning
- Supervision
- Training and Development
- Customer Service Excellence
- Problem-Solving
- Human Resources Management
Work Location and Type
This is a full-time management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
Requirements
- Requires 2-5 Years experience
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