AYS &Resveration Agent

About the Role: AYS & Reservation Agent

Marriott International is seeking an AYS & Reservation Agent to join our team in Riyadh and Ad Dir'iyah. This full-time position focuses on creating memorable guest experiences beyond standard check-in and check-out processes. The role involves guiding guests throughout their stay by delivering a range of services and addressing their needs proactively.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests efficiently.
• Complete necessary reports accurately.
• Share highlights and information about the local area with guests.
• Ensure all transactions contribute positively to the overall guest experience.

Professional Standards and Conduct

• Maintain a safe work environment for all.
• Adhere strictly to company policies and procedures.
• Uphold confidentiality regarding company and guest information.
• Protect company assets diligently.
• Ensure consistent adherence to quality standards.
• Present a professional appearance, uniform, and communication style at all times.

Physical Requirements

This role requires physical activity, including standing, sitting, or walking for extended periods. The successful candidate will also need to take a hands-on approach, which involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• 0-1 years of relevant experience.
• Ability to deliver a high standard of guest service consistently.
• Demonstrated initiative in addressing guest needs and operational requirements.

Work Type

This is a full-time position within Marriott International.