Business Excellence & Digital Transformation Engineer📣 Job Ad

About the Role

Norconsult Telematics is seeking a Business Excellence and Digital Transformation Engineer to join their team in Riyadh, Saudi Arabia. This pivotal role aims to lead the organization's digital transformation journey and operational excellence initiatives. The successful candidate will play a fundamental role in re-engineering and codifying end-to-end business processes, focusing on enhancing efficiency, strengthening governance, improving transparency, and elevating customer experience. By applying recognized operational excellence frameworks, robust process engineering methodologies, and cutting-edge digital enablement tools, this position will serve as a vital link between various business units, IT departments, and overarching digital transformation strategies.

Key Tasks and Responsibilities

• Lead the discovery of current (AS-IS) enterprise-wide processes through comprehensive workshops, in-depth stakeholder interviews, and rigorous data analysis.
• Design and develop future (TO-BE) process architectures strategically aligned with recognized operational excellence frameworks such as Lean, Business Process Re-engineering (BPR), and various continuous improvement methodologies.
• Standardize business processes to effectively support governance, ensure compliance, enhance auditability, and promote organizational scalability.
• Establish clear process ownership structures, implement RACI models, and define robust governance frameworks for all managed processes.
• Seamlessly integrate Quality Management Systems (QMS) and operational excellence standards into the designed business processes.
• Champion a digital-first approach to process design, actively working to minimize manual interventions and paper-based activities.
• Identify and prioritize opportunities for codification, automation, and system integration across the entire organization.
• Redesign processes for optimal implementation within Business Process Management System (BPMS) platforms, workflow automation systems, Enterprise Resource Planning (ERP) solutions, and low-code/no-code development platforms.
• Support and contribute to initiatives related to Robotic Process Automation (RPA), intelligent automation, and advanced process orchestration.
• Collaborate closely with IT teams to define precise functional requirements, develop user stories, and formulate automation logic.
• Define and closely monitor Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and Operational Level Agreements (OLAs) in alignment with organizational performance objectives.
• Enable the creation of real-time dashboards, advanced analytics, and effective performance monitoring mechanisms.
• Support initiatives related to process mining, data analytics, and the generation of actionable operational insights.
• Track and report on the realization of benefits and operational improvements achieved through digital transformation initiatives.
• Ensure strict adherence to data governance, security protocols, and relevant compliance standards throughout process re-engineering and codification efforts.
• Actively engage with stakeholders to foster enterprise adoption of new digital processes and tools.
• Develop comprehensive Standard Operating Procedures (SOPs), user guides, and essential training materials for new digital systems.
• Support staff in their transition from legacy systems to new digital platforms, ensuring a smooth and effective change.
• Foster an inclusive culture of continuous improvement and digital innovation throughout the organization.
• Act as a trusted advisor and subject matter expert on operational excellence and digital enablement matters.
• Work collaboratively with IT teams, automation vendors, external consultants, and various business units to achieve shared objectives.
• Support cross-functional collaboration and contribute to enterprise-wide transformation initiatives.

Qualifications and Requirements

• Bachelor's degree in Engineering, Business Administration, Information Systems, or a closely related discipline.
• A minimum of 4 to 6 years of progressive experience in operational excellence, Business Process Management (BPM), or digital transformation roles.
• Proven experience in business process modeling using BPMN and implementing process improvement initiatives.
• Clear experience working with BPMS platforms, workflow automation tools, low-code development platforms, ERP systems, or RPA solutions.
• Experience in defining and monitoring Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and Operational Level Agreements (OLAs).
• Possession of a Certified Business Process Professional (CBPP) or Certified Business Process Leader (CBPL) certification, or an equivalent BPM certification.
• Lean Six Sigma certification, Green Belt level or higher.
• BPMN certification (*, OCEB) or equivalent qualification.
• Certifications related to digital transformation, automation, or process improvement are highly desirable.

Required Skills

• Operational Excellence
• Digital Transformation
• Business Process Management (BPM)
• Process Engineering
• Business Process Modeling (BPMN)
• Workflow Automation
• Robotic Process Automation (RPA)
• Data Analysis
• Performance Monitoring
• Stakeholder Engagement
• Change Management
• Proficiency in Microsoft Office Suite
• Process Documentation Tools
• Lean Methodologies
• Business Process Re-engineering (BPR)
• Continuous Improvement Principles
• Quality Management Systems (QMS)
• Experience with BPMS platforms
• Experience with ERP solutions
• Experience with low-code/no-code development platforms
• Intelligent Automation
• Process Orchestration
• Key Performance Indicators (KPIs)
• Service Level Agreements (SLAs)
• Operational Level Agreements (OLAs)
• Process Mining
• Data Governance
• Security Standards
• Compliance Standards
• Standard Operating Procedures (SOPs) Development
• User Guide Creation
• Training Material Development

Work Environment and Location

The work location is Riyadh, Saudi Arabia, and the role requires full-time commitment. This opportunity is designed to enable the engineer to contribute effectively to the organization's digital transformation journey.