Business Process Engineering Lead (Telecom)📣 Job Ad

About the Role

Norconsult Telematics is seeking a Business Process Engineering Lead (Telecom) to join their team in Riyadh, Saudi Arabia. This full-time position is central to the organization's end-to-end business process management practice, with a primary focus on optimizing and re-engineering processes to identify inefficiencies and introduce automation and digitization. The role involves setting process standards, leading digital transformation initiatives, and applying hands-on expertise in process design, modelling, and implementation. It also carries leadership responsibility for guiding and reviewing the work of a Business Process Engineer, particularly within large Telecom Fibre Rollout projects.

Key Responsibilities

• Lead discovery sessions with senior stakeholders and department heads to understand current operations, pain points, and strategic objectives of the Fiber rollout Team.
• Review and approve AS-IS process documentation, ensuring accuracy, completeness, and adherence to modelling standards.
• Define TO-BE process architecture at the enterprise level using business process re-engineering, Lean, and continuous improvement methodologies, with a clear focus on eliminating waste and simplifying workflows.
• Establish process modelling standards, BPMN guidelines, and quality benchmarks for the team.
• Lead process design and redesign in BPMN modelling tools, handling complex, cross-functional, and multi-system architectures.
• Own gap analysis outputs, ensuring findings are actionable and aligned with business goals.
• Identify, assess, and lead automation, RPA, and intelligent process orchestration opportunities, building the case for where digitization delivers the most value.
• Drive the digitization of manual and paper-based processes, working with stakeholders to define digital workflows and reduce reliance on manual intervention.
• Oversee implementation, managing go-live coordination, stakeholder alignment, and post-implementation review.
• Define integration requirements between process designs and enterprise systems in close collaboration with IT teams.
• Establish governance frameworks, process ownership structures, and RACI models across the organization.
• Develop and monitor KPIs, SLAs, and OLAs at program level and track benefits realization.
• Build and maintain a reusable library of process assets, templates, and standards to drive consistency and speed across the organization.
• Guide, mentor, and review the work of the Business Process Engineer.

Qualifications and Experience

• Minimum of 8–10 years of experience in business process engineering or Business Process Management (BPM).
• At least 3–4 years in a lead or senior capacity within the field.
• Authoritative hands-on experience across the full BPM lifecycle, including AS-IS discovery, TO-BE definition, process modelling, validation, implementation, and integration.
• Experience of 2-3 years in Telecom Fiber rollout is a distinct advantage.

Required Certifications and Methodologies

• Preferably CBPP or CBPL certification.
• BPMN - OCEB 2 or equivalent certification.
• Lean Six Sigma Green Belt minimum; Black Belt preferred.

Industry Focus

A strong understanding of telecom, fiber network, or fixed network environments is considered a significant advantage for this role, given its focus on large Telecom Fibre Rollout projects.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a leader who can effectively guide and review the work of a Business Process Engineer within a dynamic environment.

Application Information

Candidates who meet the above qualifications are encouraged to apply. Salary details for this position will be discussed during the interview process.