Business Solutions Manager📣 Job Ad

About the Opportunity

Baja is seeking a highly experienced Business Solutions Manager to join its team in Riyadh, Saudi Arabia. This full-time role is central to managing and optimizing enterprise business applications across the organization. Candidates should possess over 10 years of relevant experience in business solutions management.

Role Overview

The Business Solutions Manager is responsible for leading, managing, and optimizing all enterprise business applications within Baja. This includes critical systems such as ERP, Sales buzz, POS, HR Mena system, mobile applications, and all associated integration platforms. The primary objective of this role is to ensure that all applications are stable, secure, up-to-date, and fully aligned with business needs, while actively driving digital transformation initiatives and continuous process improvement across the company.

Key Responsibilities

• Oversee the full lifecycle of business applications, including ERP, POS, HRMS, WMS, and mobile applications.
• Ensure the availability, performance, and reliability of all applications.
• Lead Level 2/3 support for incidents, change requests, and system enhancements.
• Maintain comprehensive documentation, configuration logs, and user manuals.
• Manage a team of functional consultants, application analysts, and support specialists.
• Mentor and guide team members on both functional and technical topics, setting KPIs and monitoring performance.
• Collaborate with department heads to understand business needs and translate them into functional requirements.
• Lead process mapping and redesign efforts to enhance operational efficiency.
• Ensure systems adhere to best practices across finance, sales, supply chain, HR, manufacturing, and retail operations.
• Manage application-related projects, such as new system implementations, upgrades, module rollouts, and integration enhancements.
• Conduct User Acceptance Testing (UAT), training, documentation, and go-live activities.
• Ensure smooth change management and effective communication with all stakeholders.
• Manage relationships with software vendors, implementation partners, and service providers.
• Review and approve Statements of Work (SOWs), Service Level Agreements (SLAs), licensing, and renewal contracts.
• Control application-related budgets and lead cost optimization initiatives.
• Oversee integration between applications, APIs, and middleware platforms.
• Ensure data accuracy, consistency, and security across all systems.
• Support data warehousing and Business Intelligence (BI) teams with validated data sources.

Required Competencies

• Strong leadership and team management capabilities.
• In-depth functional and business process knowledge.
• Proven analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Proficiency in vendor and contract management.
• Solid project management and change control discipline.
• High attention to detail and commitment to quality.
• Ability to perform effectively under pressure and manage multiple priorities.

Performance Measurement

• System uptime and availability.
• User satisfaction and ticket resolution time.
• Successful completion of system enhancements and upgrades.
• Reduction of manual processes and automation rate.
• Quality and stability of integrations.
• Adherence to budget and vendor performance.
• Impact of business process improvements.

Work Setting

This is a full-time position based in Riyadh, Saudi Arabia, offering a dynamic environment for an experienced professional to make a significant impact on Baja's digital landscape.