Civil Engineering Technician

We are seeking a friendly, reliable, and hardworking individual to join our team as a Waiter/Cashier. This role requires multitasking across several responsibilities, including taking customer orders, handling payments, maintaining cleanliness, and providing excellent customer service. The ideal candidate will be a team player with a positive attitude and a strong work ethic.

Required a customer service representative with excellent communication skills in Arabic and a clear and friendly voice. The candidate must be able to handle customer inquiries and complaints efficiently and professionally, with the ability to work on a shift system.

Main Tasks:

• Respond to incoming calls and provide immediate assistance to customers

• Document and record all calls and transactions in the company's system

• Solve customer problems and provide appropriate solutions

• Achieve the required performance indicators in terms of the number of calls and service quality

• Follow up with relevant departments to ensure customer complaints are resolved

• Participate in improving service quality and developing work procedures

Requirements:

• Excellent communication skills.

• Ability to deal with customers and solve problems efficiently.

• Proficiency in using computers and communication programs.

• Commitment to evening working hours.

Benefits:

1- Health insurance for the employee.

2- Attractive salaries.

3- Promotions.

4- Two days off per week.

Job Title: Customer Receptionist and Problem Solver

Job Description:
Responsible for professionally receiving customers, providing them with necessary support, and effectively and swiftly addressing their inquiries and problems to ensure customer satisfaction and enhance the company's image.

Duties and Responsibilities:

• Welcoming customers in a friendly and professional manner.

• Responding to customer inquiries via phone, email, or in person.

• Identifying and understanding customer issues and working to resolve them quickly and effectively or forwarding to the relevant departments when necessary.

• Logging all customer complaints and feedback and continuously following up to resolve them.

• Providing accurate information about the company's products and services.

• Working to enhance customer experience and satisfaction by delivering excellent service.

• Collaborating with various teams within the company to ensure comprehensive solutions to problems.

• Preparing periodic reports on customer complaints and problem patterns to assist in improving processes.

Skills and Requirements:

• Excellent communication skills in both Arabic and English.

• Ability to handle work pressure and resolve issues quickly.

• Good listening skills and the ability to understand customer needs.

• Friendly and courteous personality when dealing with others.

• Proficiency in using computers and customer relationship management (CRM) software is a plus.

• Previous experience in customer service or reception is an additional advantage.