Client Advisor - Luxury, Watches, Jewelry and Fashion📣 Job Ad

About the Role

Trafalgar Luxury Group is seeking a Client Advisor to join its retail team in Riyadh, Saudi Arabia. This role focuses on delivering exceptional customer service and contributing to the success of a luxury boutique, with a specific emphasis on luxury watches, jewelry, and fashion. The Client Advisor will assist discerning customers, drive sales, and ensure a positive shopping experience.

This full-time position offers the opportunity to engage with a sophisticated clientele, build lasting relationships, and represent the brand's values and commitment to excellence.

Key Responsibilities

• Provide expert product information and personalized guidance to customers.
• Understand individual customer needs to recommend suitable products or services.
• Demonstrate in-depth knowledge of luxury watches, jewelry, and fashion products.
• Build and maintain a customer database, focusing on follow-up with VIP clients.
• Ensure the store environment is clean, organized, and visually appealing, including merchandise display and restocking.
• Process transactions accurately and efficiently using the point-of-sale (POS) system.
• Address customer inquiries, concerns, and complaints professionally and promptly.
• Collaborate with team members to achieve sales targets and store objectives.
• Stay updated on current promotions, sales campaigns, and new product launches.
• Participate in ongoing training and development programs to enhance product knowledge and sales skills.
• Manage and execute after-sales service to ensure customer satisfaction and loyalty.

Qualifications and Requirements

• Excellent communication skills in both Arabic and English are essential.
• Previous experience in luxury retail sales, with a preference for luxury watches and jewelry, is required.
• Proven experience in VIP customer handling and delivering exceptional customer service.
• Strong interpersonal skills and a customer-centric mindset.
• Ability to multitask effectively in a fast-paced retail environment.
• Proficiency in basic mathematics and experience with a point-of-sale (POS) system.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• A positive attitude, self-motivation, and the ability to work as part of a team.
• A high school diploma or equivalent is required; additional education or relevant certifications are a plus.

Required Skills

• Product Information
• Customer Needs Assessment
• Product Knowledge
• Customer Database Management
• VIP Customer Handling
• Store Maintenance
• Merchandise Display
• Point-of-Sale (POS) System Proficiency
• Transaction Processing
• Customer Inquiry Handling
• Sales Target Achievement
• Sales Campaigns
• Product Launches
• Training and Development
• Sales Skills
• After Sales Service
• Luxury Retail Sales Expertise
• Customer Service Excellence
• Interpersonal Skills
• Customer-Centric Mindset
• Multitasking Capabilities
• Fast-Paced Environment Adaptability
• Basic Math Proficiency
• Positive Attitude
• Self-Motivation
• Teamwork

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work varied schedules, including evenings, weekends, and holidays, as dictated by business needs. The company is Trafalgar Luxury Group.