CLIENT ADVISOR & SALES SUPPORT

About Bvlgari

Since 1884, Bvlgari has created designs inspired by Roman heritage, featuring combinations of colored gemstones, innovation, and magnificence. The company is committed to creating a working environment that achieves full customer satisfaction.

The Role of Client Advisor & Sales Support

Bvlgari Middle East is seeking a Client Advisor & Sales Support professional to join its team in Riyadh. This full-time role involves providing a luxurious shopping experience to clients, maximizing sales opportunities, and supporting colleagues in the efficient operation of the boutique. The Client Advisor will demonstrate strong product knowledge and contribute to key performance indicators.

Key Responsibilities

• Welcome all clients and prospects entering the store, providing a high level of service.
• Listen to and understand client needs, offering customized advice and introducing them to the brand.
• Establish and develop relationships with existing clients and engage new customers.
• Manage the sales process according to delivery standards, ensuring the correct application of selling techniques.
• Contribute to the achievement of store and service KPIs.
• Register client data in the dedicated system for future contact and CRM actions.
• Perform all one-to-one CRM activities.
• Apply all sales-related procedures and guidelines.
• Ensure the front area of the shop is clean and products are displayed according to visual merchandising guidelines.
• Perform all After Sales service front office activities, including taking in charge items for repair, conducting interviews, entering data in SAP, and acting as a point of reference for estimates, lead-time updates, returns, and invoicing.
• Complete online training modules and participate in defined training sessions to develop product and brand knowledge.

Qualifications and Experience

• 2-5 years of sales experience, ideally within Bvlgari or a similar luxury/fashion brand.
• Experience with marketing and Customer Relationship Management (CRM) techniques is preferred.
• Proficiency in written and verbal English is essential.

Required Skills

• Strong customer service and negotiation skills.
• Ability to work with integrity and respect to ensure operational effectiveness.
• Strong business awareness.
• Ability to network for prospective clients outside the store to build a client base.
• Knowledge of Bvlgari products, selling skills, and store procedures is an advantage.

Work Environment

This role is based in Riyadh and is a full-time position within a team-driven environment focused on excellence and customer satisfaction.